Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re seeking an AI Solution Architect for a remote opportunity. This is a pivotal role supporting our client’s mission to build comprehensive AI-driven solutions for a cutting-edge healthcare contact center. This exciting opportunity spans three major programs, each focused on transforming the experience for healthcare members and providers. You’ll help lead the evolution of an API-first to AI-first enterprise, working with technologies like Azure, GCP, AWS, and Salesforce Service Cloud. This is a remote position. The application deadline for this role is 07/19/2025. AI Solution Architect Responsibilities: Lead the Guided Personal Service (GPS) Program: a large-scale SAFe initiative with multiple agile release trains, expanding Medicaid support to additional business lines. Drive the Member Experience (MX) Program: a single Agile Release Train SAFe program focused on enhancing digital communication and user satisfaction. Head the Your Virtual Assistant (YAVA) / Live Chat Program: a hybrid SAFe initiative creating a voice/chat self-service platform, evolving from IVRs to Conversational AI. AI Solution Architect Qualifications: Expertise in architectural and technical aspects of Generative AI, including RAG/chain frameworks and Vector DB searches. Proficiency in cloud technologies, especially GCP, Azure, and AWS, and experience with cloud/SaaS systems integration. Skilled in designing REST APIs and systems using Kafka for messaging/streaming. Strong understanding of RDBMS and NoSQL databases and data-centric patterns. Experience with complex system design, requirements analysis, and Agile methodologies. Excellent collaboration and communication skills, with the ability to influence and build consensus. Familiarity with modern programming languages and distributed computing architectures. Familiarity with AI agent interoperability standards and contact center technologies like Salesforce (preferred). Proven experience in large-scale system development and SAFe Software Development Principles (preferred). Knowledge of distributed caching solutions and CI/CD and DevOps practices (preferred). Perks & Benefits: Medical, Dental, and Vision Insurance. Life Insurance. 401(k) Program. Commuter Benefit. eLearning & Ongoing Training. Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.