AI/ML Scientist – Customer Experience (Remote | Contract through July 2026) - (aka AI Dev) NOTE: client is targeting 3-4 years minimum experience after Masters Overview: We're looking for a contract AI/ML Scientist to join the SMB Customer Success Data Science team. This person will build and deploy NLP and ML models that improve end-to-end customer experience, automate support workflows, and generate actionable insights from structured and unstructured data (e.g., chatbot logs, support tickets, surveys). Key Responsibilities: • Operate as a full-stack AI scientist: translate business problems into analytical questions and build scalable AI/ML solutions • Design and implement causal models, A/B tests, and experimentation frameworks • Build NLP pipelines (transformer/LLM-based) to analyze Voice of Customer data • Deploy models in AWS cloud for internal efficiency and customer-facing use cases • Evaluate GenAI-native experiences (chatbots, RAG apps, AI agents) using advanced metrics • Develop AI agents to improve customer health scoring and automate insight generation Must-Have Skills: • 3–4+ years of experience post-Master’s in Data Science/ML • Proficient in Python and SQL • Hands-on with NLP, transformer models, and LLMs • Strong statistical modeling and experimentation (including causal inference) • Experience deploying models in AWS Team: 3 Data Scientists + 5–6 contractors Interview: One 60-minute round with live coding (Python/SQL) and model evaluation questions Location: 100% Remote (CST working hours preferred)