Business Analyst

Business Analyst - Join Our Team! ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service • An inherent passion for travel • Commitment to our customers and to our people • Commitment to corporate social responsibility and our 5-year sustainability strategy POSITION SUMMARY The Business Analyst will play a pivotal role in supporting TTC Tech’s transformation agenda, with an immediate deployment into the SAAB Programme; a multi-brand initiative covering African Travel, Adventure World, Brendan Vacations, and Lion World. These brands are at varied levels of maturity in both web capability and Kaptio adoption and are now entering a critical pre-discovery phase to validate the recommended strategic direction for their new reservation and web platforms. This role will bridge business needs with technical delivery, working across stakeholders to understand growth goals, current system challenges, and the proposed solution: implementing a single Kaptio org for all SAAB brands, integrating it with a SAAB-specific PO1 instance, and enabling new web experiences through Kaptio’s eCommerce APIs. The Business Analyst will lead requirements gathering, process mapping, gap analysis, data and workflow clarification, and alignment across business, brand and technology teams. The purpose of this phase is to replace assumptions with validated detail, reduce risk, and provide delivery-ready outputs so that the programme can seamlessly transition into execution if approved. The BA will support Discovery activities across all SAAB brands — including new reservation + web platforms for Brendan Vacations and Adventure World, and platform upgrades + new web solutions for African Travel and Lion World. While the organisation is not yet committed to full delivery, this role is essential in ensuring the solution, scope and delivery model are clearly defined, feasible, and positioned for immediate mobilisation following approval. KEY RESPONSIBILITIES • Build relationship with the customers, stakeholders and work in partnership to understand the requirements and business objectives • Lead business analysis activities for the project and product teams • Work with the product development teams on solutions in a collaborative manner to solve problems in the most efficient way • Collaborate with the technical teams to shape projects, features and solutions • Plan and run discovery phase that enables creative solution development to meet the business requirements today and scale for future opportunities • Facilitate workshops, interviews and demos with stakeholders to build shared understanding and alignment. • Translate business requirements into functional and non-functional specifications and user stories for product development teams • Collaborate to ensure smooth transition and business readiness e.g. training, user support • Support business analysis best practice with the teams • Support a positive team culture • To understand and always comply with job relevant company practice standards • Understand the Companies standard operating procedures and attend training sessions as appropriate ROLE SUCCESS CRITERIA • Business requirements are clearly defined, documented and agreed with stakeholders • Transformation projects deliver measurable improvements in efficiency, customer experience and/or revenue • Product enhancements are delivered on time, within scope and meet user expectations • Stakeholders have high confidence in the BA’s ability to facilitate collaboration and manage ambiguity • Business and technology teams consistently refer to the BA as a trusted partner KEY INDIVIDUAL TRAITS • Strong analytical and problem-solving mindset with attention to detail • Excellent communication skills, with the ability to translate complex ideas into simple, clear language • Highly collaborative, building strong relationships across technical and non-technical teams • Comfortable working in environments with change, ambiguity and evolving priorities • Outcome-focused, with the ability to balance strategic thinking and hands-on delivery • Proactive and resourceful, able to identify opportunities for improvement without being prompted YOUR EXPERIENCE AND EXPERTISE • At least 5 years’ experience working as a Business Analyst within business transformation and/or product development environments • Strong knowledge of requirements elicitation techniques (workshops, interviews, process mapping, user stories) • Experience with both Waterfall and Agile delivery methodologies • Familiarity with process improvement techniques (e.g. BPMN, Lean, Six Sigma) • Ability to perform gap analysis, impact assessments and cost-benefit analysis. • Strong stakeholder management experience across business and technical functions • Previous experience in the travel, tourism, hospitality or related industry would be advantageous Ready to Join Us? Apply today! For more about us, visit www.ttc.com. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!