Business Analyst – Portal / WXP

Job Title: Business Analyst – Portal / WXP Location: Remote Experience: 5–10 Years Employment Type: Contract Domain: Digital Platforms / Portals / Web Experience Platforms 🔹 Job Summary We are looking for an experienced Business Analyst with strong Portal and WXP (Web Experience Platform) experience to support the design, enhancement, and optimization of customer-facing digital portals. The candidate will work closely with business stakeholders, UX teams, and development teams to deliver high-quality digital experiences. 🔹 Key Responsibilities • Gather and document business, functional, and non-functional requirements for portal and WXP applications • Work closely with product owners, UX designers, and developers • Create and maintain: • BRD, FRD, SRS • User stories, acceptance criteria • Process flows, wireframes, and site maps • Analyse customer journeys, digital interactions, and personalisation needs • Support CMS, WCM, and WXP integrations • Collaborate with QA and UAT teams for testing and validation • Coordinate portal enhancements, upgrades, and production releases • Ensure alignment with: Digital accessibility standards • SEO best practices • Security and compliance requirements • Participate in Agile ceremonies (Sprint planning, grooming, stand-ups, retrospectives) 🔹 Required Skills & Experience • 5+ years of Business Analyst experience • Strong hands-on experience with: • Digital Portals • Web Experience Platforms (WXP) • CMS/WCM tools • Experience working with: • Adobe Experience Manager (AEM), Liferay, Sitecore, Drupal, or similar platforms • Strong understanding of: • Web services, APIs, microservices • Authentication & authorization (SSO, OAuth) • Proficiency in: • JIRA, Confluence • MS Visio, Lucidchart • SQL (basic to intermediate) • Excellent communication, documentation & stakeholder management skills