Business Analyst

Duties: • Own the delivery and quality of product specifications including product requirements, project epics and user stories. Own product backlogs to drive continuous improvements and product capabilities and features. • Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle • Act as a domain expert and go-to leader within the organization • Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog. Skills: • 8+ years of product management or Business solution analysis experience in technology or IT CX • Specific focus on Customer support and success, entitlement management, and consumption management • Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success • Working knowledge of billing models, integration with CRM, ERP, and billing systems. • Bachelor's or Master's degree in Computer Science, Engineering, or a related field • Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices • Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences • Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives • Must be local to the SF Bay area to be onsite