Business Support Analyst

Business Support Analyst 12 Months Desford, UK £24.21/hr Inside IR35 Umbrella What You Will Do: • Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology • Continuously learn and train users across the company on new digital platforms and tools • Translate order to delivery business requirements into process and IT requirements • Coordinate the delivery of work requests with various globally located IT teams and external partners translating business requirements into functional specifications • Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations. This will include support for blueprinting, testing, UAT, Go Live, and Post Hypercare. • Support all machine order management systems • Support CAT users with advanced daily system issues • Create and maintain system documentation • Create and maintain local business support processes • Participate in the execution of the SAP Product Testing and the System Integration Testing • Provide support for invoice-related queries to dealers and international customers • Manage and coordinate inter-company invoicing adjustments • Provide certificates of origin upon request • Lead issue resolution with globally located IT support teams and external business partners • Work with an international team • Leverage Lean thinking & methodologies • Participates in customer support processes and activities for the implementation of new or existing applications. • Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary. • Translate client's requirements to functional documentation, participate in technical designs and test plan with coaching and training. • Conduct change management activities, including training, documentation, and roles & responsibility definition. What Skills You Will Have: Business Analysis: • Explains the key concepts, techniques and steps involved in the business analysis process. • Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business. • Outlines the scope of the business analysis process. • Understands the purpose of each business analysis technique and their specific needs. • Previous experience with the below: - Dealer and/or Orders Support - Lean Project Participation and/or Management - Strong business acumen - Excellent planning and organizational skills - Ordering Systems Mach1 SAP user experience Working knowledge of ordering systems/processes (preferably related to machine prime product, but can include engines, parts or work tools ordering systems) General understanding of the organization, products, policies, and procedures Strong understanding of order management process Strong understanding of invoicing including compliance requirements Advanced analytical skills Experience with lean principles and practices • 1 year Project Management experience • PowerBI project creation/maintenance experience • Ability to adapt to multiple cultures and countries Core Application Systems: • Describes basic elements and benefits of core applications supported by own area. • Names the organization's core application systems. • Names major business functions and services supported by core applications. • Locates and uses relevant documentation for core applications. Information Capture: • Follows defined procedures to document all routine information. • Identifies relevant established standards, policies and practices. • Fulfills routine information capture needs in own area. • Uses automated tools to capture, organize and archive relevant information. • Cites examples of different types of relevant information that need to be captured. Analytical Thinking: • Names specific tools or techniques that can be used to support the analytical thinking process. • Describes specific software applications or products used for business analytics. • Gives examples of how analytical thinking has been used to resolve problems. • Helps others research and learn more about business analytics tools and applications. Relationship Management: • Provides prompt and effective responses to client requests and interactions. • Monitors client satisfaction levels on a regular basis. • Alerts own team to problems in client satisfaction. • Differentiates the roles and responsibilities in a business relationship. • Works with clients to address critical issues and resolve major problems. IT Environment: • Recognizes basic IT needs from the business users perspective. • Researches planned platforms, strategies, initiatives, and key issues related to the IT environment. • Implements existing technology infrastructure and systems management practices of one's own IT unit. • Analyzes the purposes and responsibilities of one's own IT department. • Follows an organization's information management policies. • Has 1+ years of Ordering System SAP user experience • Has Salesforce experience with preference to Orders 360 Desktop and MSF experience IT Standards, Procedures & Policies: • Participates in the design of organizational IT infrastructure and policies based on a business analysis. • Assists senior colleagues in identifying critical issues in IT design processes and policies. System and Technology Integration: • Describes the basic concepts and issues of system and technology integration. • Illustrates the risks and benefits of technology integration projects. • Discusses major software, hardware or application integration initiatives and plans. • Explains system integration initiatives in own environment. • Experience working with digital orders/reporting/automation tools