Digital Analytics Consultant

T+S USC/GC hybrid day 1 Job Description " Job Title Experience Analyst Domain Insurance Role Overview The Experience Analyst will be responsible for analyzing user behavior digital interactions and platform performance across insurance applications This role requires strong proficiency in data analysis user experience metrics and domainspecific workflows The analyst will support optimization initiatives for policy servicing claims management and customer engagement platforms Key Responsibilities Collect and analyze data from insurance portals mobile applications and servicing platforms to identify usage patterns and experience gaps Develop dashboards and reports to track key performance indicators related to user journeys feature adoption and digital servicing efficiency Perform heuristic evaluations and usability assessments to support design and development teams Collaborate with product owners and business analysts to translate insurance requirements into measurable experience outcomes Apply segmentation and behavioral analysis to support personalization and targeted feature enhancements Conduct benchmarking and competitive analysis within the insurance sector to identify best practices Support AB testing and multivariate experiments to validate design and functionality improvements Ensure compliance with data privacy and insurance regulatory standards during analysis Required Skills Proficiency in analytics platforms such as Adobe Analytics Google Analytics or Mixpanel Experience with data visualization tools including Power BI Tableau or Qlik Strong understanding of insurance workflows such as policy issuance claims processing and customer onboarding Ability to work with large datasets and apply statistical methods for trend analysis and forecasting Familiarity with UX metrics including task success rate time on task and dropoff points Exposure to customer journey mapping and experience optimization frameworks Knowledge of digital tagging event tracking and funnel analysis Experience in agile environments and iterative delivery models Preferred Qualifications Background in experience analysis for life health or general insurance products Certification in data analytics UX research or digital experience platforms Familiarity with experimentation platforms and personalization engines Understanding of accessibility standards and inclusive design principles Work Environment Datadriven role within a digital insurance transformation team Opportunity to influence platform design and user experience strategy Focus on measurable outcomes domain expertise and continuous improvement