End Point Engineer

JOB TITLE: Senior Site Reliability Engineer (Device Lifecycle & Governance) At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us. The Enterprise Endpoint Engineering team is seeking a highly skilled IT professional to lead the analysis, configuration, monitoring, and automation of the Nexthink platform. In this critical role, the engineer will help define and implement NBCU’s roadmap of levering device analytics to redefine, automate and modernize the end user computing device lifecycle. This role will drive improvements in NBCU’s Digital Employee Experience (DEX) by utilizing Nexthink’s proactive insights and automation capabilities to enhance enterprise productivity and implement preventative measures that ensure a seamless and efficient work environment. The Site Reliability Engineer will incorporate device analytics into engineering strategies that align with the team’s 2025/2026 roadmap: proactive monitoring to identify trends, minimize risks, and proactively address potential challenges, and enabling a targeted PC refresh program based on device health. Expertise in system monitoring, automation, and incident prevention will be instrumental in shaping the future of NBCU’s DEX strategy, fostering a more intuitive and productive workplace for all employees. RESPONSIBILITIES: • In alignment with NBCU’s roadmap, lead the end-to-end administration, configuration, and optimization of the Nexthink platform in alignment with enterprise IT strategy and digital transformation goals. • Design and implement automation workflows to enhance operational efficiency, reduce manual effort, and proactively identify and resolve user experience issues. • Partner with teams across IT Operations, Cybersecurity, End-User Computing, and Software Governance to ensure cohesive integration and alignment of Nexthink capabilities. • Provide expert guidance on leveraging Nexthink to monitor, analyze, and improve digital employee experience across the organization. • Translate complex data insights into clear, actionable recommendations that support business objectives, drive innovation, and improve service delivery. • Continuously explore new use cases and advanced features within Nexthink to support data-driven decision-making and proactive IT service management. • Deliver hands-on training, documentation, and support to IT and engineering teams to maximize platform adoption and effectiveness. • Stay current with emerging technologies, ITSM trends, and industry best practices, applying this knowledge to enhance existing processes and introduce innovative solutions. REQUIREMENTS: • Bachelor’s degree in Computer Science (or equivalent), or equivalent experience • 6+ years in desktop / end user systems engineering and administration, preferably in a large enterprise setting (30,000+ endpoints) • Comfortable with IT security and compliance best practices • Nexthink Platform Experience – Proficiency in configuring, monitoring, and automating Nexthink for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity, ControlUp One experience will also be considered) • Scripting & Automation – Strong experience with Ansible, Bash, NQL, PowerShell, Python, or other automation tools to enhance workflows and system efficiency. • IT Infrastructure & Endpoint Management – Deep understanding of system performance monitoring, security compliance, and cloud technologies (Azure, AWS). • Incident Prevention & Troubleshooting – Ability to analyze data, identify patterns, and implement preventive solutions to minimize disruptions. • Network & Security Awareness – Knowledge of enterprise security policies, endpoint protection, and IT compliance standards. • Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365. • Able to communicate effectively with personnel at all levels and external vendors as necessary • Has the interpersonal skills necessary to interact and work productively with the Operations, Infrastructure, Cybersecurity, Application, and Leadership teams • Ability to work independently and as part of a team PREFERRED QUALIFICATIONS: • Nexthink certifications