Prophecy Technologies
GCP Customer Engagement Engineer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a GCP Customer Engagement Engineer with a contract length of "unknown" and a pay rate of "unknown." It requires expertise in GCP, Nuance, and Conversational AI, along with a preferred GCP Professional certification and experience in the healthcare payer domain.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
Unknown
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🗓️ - Date
November 12, 2025
🕒 - Duration
Unknown
-
🏝️ - Location
Remote
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📄 - Contract
Unknown
-
🔒 - Security
Unknown
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📍 - Location detailed
Louisville, KY
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🧠 - Skills detailed
#Logging #CRM (Customer Relationship Management) #Data Engineering #BigQuery #Programming #Monitoring #Computer Science #Terraform #GCP (Google Cloud Platform) #Microservices #REST (Representational State Transfer) #Deployment #JSON (JavaScript Object Notation) #DevOps #Cloud #Scala #ML (Machine Learning) #IAM (Identity and Access Management) #REST API #API (Application Programming Interface) #AI (Artificial Intelligence) #Jenkins #Python #NLP (Natural Language Processing) #Documentation
Role description
Role: GCP Customer Engagement Engineer (Nuance Integration)
Client: Humana
Location: Remote
Role Overview
We are seeking an experienced GCP Customer Engagement Engineer with hands-on expertise in Nuance, Google Cloud Platform (GCP), and Conversational AI integration. The candidate will play a pivotal role in designing, implementing, and supporting voice and chatbot solutions leveraging GCP Contact Center AI (CCAI) and Nuance platform to enhance Humana’s customer engagement and experience.
This role combines cloud engineering, AI solution architecture, and customer interaction analytics, requiring a balance of technical depth and business acumen.
Key Responsibilities
Integrate and configure Nuance solutions (voice, IVR, and chatbot systems) within GCP environments.
Work with Contact Center AI (Dialogflow CX, Agent Assist, Speech-to-Text, Text-to-Speech) to build and enhance conversational experiences.
Collaborate with Humana’s business and IT stakeholders to identify customer engagement use cases and design AI-powered solutions.
Develop and deploy microservices and APIs supporting customer engagement platforms.
Ensure secure, scalable, and compliant data flow between Nuance, GCP, and enterprise systems.
Implement monitoring, logging, and performance optimization for CCAI and Nuance integrations.
Provide post-deployment support, troubleshooting, and continuous improvement of customer experience platforms.
Collaborate with cross-functional teams including Cloud Ops, Data Engineering, and AI/ML teams to align on platform goals.
Required Skills
Category Skillset
Cloud Platform Google Cloud Platform (GCP), IAM, Cloud Run, Cloud Functions, Pub/Sub, BigQuery
Conversational AI Nuance Mix, Nuance IVR, GCP Dialogflow CX, Contact Center AI (CCAI)
Programming Python, Node.js, REST APIs, JSON, Cloud SDK
Integration API development and integration with telephony systems and CRM platforms
Monitoring & DevOps Cloud Logging, Cloud Monitoring, Jenkins, Terraform (preferred)
Soft Skills Strong communication, documentation, and stakeholder collaboration
Preferred Skills
Experience in healthcare payer domain or with HIPAA-compliant systems.
Exposure to Speech Analytics and Contact Center optimization.
Familiarity with Google Vertex AI for custom NLP model tuning.
Prior work with Nuance and GCP joint solutions or customer engagement platforms.
Qualifications
Bachelor’s degree in Computer Science, Cloud Engineering, or related field.
5–8 years of experience in cloud-based customer engagement or conversational AI roles.
GCP Professional certification (Cloud Architect / Data Engineer) preferred.
Keywords
GCP, Nuance, Dialogflow CX, CCAI, Contact Center AI, Voicebot, Chatbot, Speech-to-Text, Text-to-Speech, Customer Engagement, API Integration, Humana, Healthcare AI, Python, Cloud Run, Vertex AI.
Role: GCP Customer Engagement Engineer (Nuance Integration)
Client: Humana
Location: Remote
Role Overview
We are seeking an experienced GCP Customer Engagement Engineer with hands-on expertise in Nuance, Google Cloud Platform (GCP), and Conversational AI integration. The candidate will play a pivotal role in designing, implementing, and supporting voice and chatbot solutions leveraging GCP Contact Center AI (CCAI) and Nuance platform to enhance Humana’s customer engagement and experience.
This role combines cloud engineering, AI solution architecture, and customer interaction analytics, requiring a balance of technical depth and business acumen.
Key Responsibilities
Integrate and configure Nuance solutions (voice, IVR, and chatbot systems) within GCP environments.
Work with Contact Center AI (Dialogflow CX, Agent Assist, Speech-to-Text, Text-to-Speech) to build and enhance conversational experiences.
Collaborate with Humana’s business and IT stakeholders to identify customer engagement use cases and design AI-powered solutions.
Develop and deploy microservices and APIs supporting customer engagement platforms.
Ensure secure, scalable, and compliant data flow between Nuance, GCP, and enterprise systems.
Implement monitoring, logging, and performance optimization for CCAI and Nuance integrations.
Provide post-deployment support, troubleshooting, and continuous improvement of customer experience platforms.
Collaborate with cross-functional teams including Cloud Ops, Data Engineering, and AI/ML teams to align on platform goals.
Required Skills
Category Skillset
Cloud Platform Google Cloud Platform (GCP), IAM, Cloud Run, Cloud Functions, Pub/Sub, BigQuery
Conversational AI Nuance Mix, Nuance IVR, GCP Dialogflow CX, Contact Center AI (CCAI)
Programming Python, Node.js, REST APIs, JSON, Cloud SDK
Integration API development and integration with telephony systems and CRM platforms
Monitoring & DevOps Cloud Logging, Cloud Monitoring, Jenkins, Terraform (preferred)
Soft Skills Strong communication, documentation, and stakeholder collaboration
Preferred Skills
Experience in healthcare payer domain or with HIPAA-compliant systems.
Exposure to Speech Analytics and Contact Center optimization.
Familiarity with Google Vertex AI for custom NLP model tuning.
Prior work with Nuance and GCP joint solutions or customer engagement platforms.
Qualifications
Bachelor’s degree in Computer Science, Cloud Engineering, or related field.
5–8 years of experience in cloud-based customer engagement or conversational AI roles.
GCP Professional certification (Cloud Architect / Data Engineer) preferred.
Keywords
GCP, Nuance, Dialogflow CX, CCAI, Contact Center AI, Voicebot, Chatbot, Speech-to-Text, Text-to-Speech, Customer Engagement, API Integration, Humana, Healthcare AI, Python, Cloud Run, Vertex AI.
