Senior ICT Support Analyst

Senior ICT Support Analyst (Ref: 250647) Band 7 (£52,845 - £61,466) Fixed-Term Contract/Secondment for 12 Months Full-Time: 36 Hours per Week Edinburgh/Glasgow: Hybrid working will apply for the foreseeable future The purpose of Healthcare Improvement Scotland is to support health and social care providers in Scotland, to deliver high quality, evidence based, safe, effective and person-centred care; and to provide public assurance about the quality and safety of that care. HIS has set out an ambitious and exciting Digital work programme for 2026/27 focused on our Information and Communication Technology (ICT) architecture, cloud migration, adoption of Microsoft365 tools, digital transformation and our staff capacity and capability. This is an exciting time to join the Digital Services Group (DSG) and support us in achieving our future vision for HIS. The Opportunity We are looking for a Senior ICT Support Analyst to join our small, but highly talented and growing ICT team to provide leadership, technical direction and to play a key role in the delivery, development, and security of our ICT infrastructure. The successful candidate will • Lead the management, maintenance, and development of ICT infrastructure, including servers, networks, cloud services, SharePoint and end-user devices • Ensure the security, resilience, and performance of all systems, supporting over 1,200 endpoints and critical services • Deliver and support complex ICT projects aligned to organisational and national priorities • Provide expert technical leadership and third-line support across a wide range of technologies • Support the development of ICT Support Analysts within the team • Develop and maintain Standard Operating Procedures (SOPs), policies, and documentation • Work closely with internal teams, NHS Scotland partners, and third-party suppliers • Lead on research, evaluation, and implementation of emerging technologies • Support ICT governance including disaster recovery, business continuity, and security compliance • Contribute to ICT strategy, service improvement, and operational planning Does this sound like you? What We Like To See Senior ICT Support Analysts offer a broad range of skills and experience, if you can offer some or all of these, we would like you to apply: • An experienced ICT professional with strong technical expertise and leadership skills, able to work effectively in a fast-paced, complex environment. • Degree in an ICT-related discipline or equivalent experience • Extensive experience supporting enterprise ICT infrastructure and services • Strong knowledge of Windows Server, Active Directory, networking, SharePoint, cloud and security technologies • Experience of managing ICT incidents, systems, and infrastructure at scale • Proven ability to manage multiple projects and priorities effectively • Experience in staff supervision, mentoring, or team leadership • Excellent communication and stakeholder engagement skills • Microsoft certifications or willingness to work towards them • Strong analytical and problem-solving capability • Ability to translate complex technical issues into clear business solutions • A proactive and innovative mindset • Commitment to delivering high-quality, secure ICT services Benefits Which Matter As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including: • Life-work balance - with opportunities for flexible working and remote working • Generous NHS pension scheme • Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review • Annual Leave - 27 Days increasing in line with service plus 8 days public holiday • NHS discounts and more Diversity and Inclusion Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. We are focused on hiring the very best talent available for HIS, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. As a Disability Confident employer we will be happy to discuss any reasonable adjustments candidates may require to support them in the application process. Location Although HIS staff are currently working in a hybrid manner between home and office, as this is a Senior ICT Support Analyst role there is a requirement to attend our offices in Glasgow and Edinburgh and our data centre in Livingston. If you are considering applying and feel it would be helpful to discuss this initially, please contact eric.bonnar@nhs.scot Closing Date: Midnight on Sunday 21st June Interviews are anticipated to be held on 13th or 14th July