System Business Analyst – Healthcare Revenue Cycle

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. CTG is seeking a System Business Analyst with experience in hospital Revenue Cycle operations to support process improvement, system enhancements, and reporting initiatives. This role will serve as a key liaison between business stakeholders and technical teams, ensuring that operational needs are accurately translated into effective system and data solutions. The ideal candidate brings a strong understanding of healthcare financial workflows along with the ability to analyze data, document processes, and support system optimization efforts. Key Responsibilities • Partner with Revenue Cycle stakeholders to gather, analyze, and document business and system requirements • Evaluate current workflows and identify opportunities for process improvement, automation, and integration • Translate business requirements into functional specifications for technical teams • Support the development and maintenance of reporting and data solutions • Assist with system testing, validation, and implementation of enhancements • Create and maintain documentation including process flows, requirements documents, and user stories • Analyze data to support operational decision-making and performance improvement • Collaborate with cross-functional teams including IT, finance, and operations Required Qualifications & Experience Healthcare / Revenue Cycle: • Knowledge of or experience supporting hospital Revenue Cycle operations, including patient access, billing, claims, and collections • Familiarity with healthcare financial data and reporting Business Analysis: • Experience gathering and documenting business and technical requirements • Ability to analyze workflows and recommend system and process improvements Data & Reporting: • Experience working with data to support reporting and analysis • Basic to intermediate SQL knowledge preferred Documentation & Process Improvement: • Experience creating: • Process maps • Functional requirements • User stories or business documentation • Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS) • Create testing plan and script • Conduct User Acceptance Testing (UAT) • Strong attention to detail and focus on accuracy Power BI: • Minimum 1 year of experience developing interactive dashboards and reports, including: Power Query transformations • Custom DAX measures • Advanced conditional formatting Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.