System / CAD Engineer

General IT Experience Proven at least 15 years’ experience supporting: Windows Desktop OS Windows Server Active Directory Scripting MS Office Software Packaging and Deployment Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes. Download and prepare vendor software for packaging. Perform test installations of out-of-box (OOB) software. Determine the appropriate installation method (e.g., batch or PowerShell scripting). Develop installation scripts using established standards and best practices. Test and validate completed packages. Deliver finalized packages to the SCCM team for Software Center testing. Testing Coordination and Support Coordinate with technical leads, business users, and project managers during the testing of software packages. Work closely with testers to refine and improve the end-user experience. Address and resolve questions or issues that arise during the testing process. Technical Troubleshooting and Support Resolve or assist in resolving cross-application technical issues. Provide support for end-user installation or deployment issues. Manage and update Active Directory groups relevant to CADD Support. Research and recommend hardware for purchase when required. Communication and Teamwork Provide clear, accurate, and timely status updates. Demonstrate strong written and verbal communication skills. Work effectively in a team environment to meet shared objectives. Share application-specific knowledge across teams. Quality, Documentation, and Process Adherence Complete assigned tasks within established time estimates. Follow organizational quality standards and procedures. Develop, refine, and document expert practices and standards. Ensure documentation is accurate, complete, and up to date. Identify, track, and resolve issues, risks, and action items. Stay informed about industry trends and emerging tools and apply them appropriately. Proactively anticipate and resolve issues impacting the team. CADD Application and Plotting Support Develop and support plotting solutions across various CADD applications. Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience). Package PennDOT WorkSpace for posting to public facing CADD Resources web site. Guide business partners on implementing PennDOT workspace resources within their environments. ProjectWise Administration Maintain and administer ProjectWise on-premises server infrastructure: Support four ProjectWise environments, each consisting of three Windows servers. Maintain SQL databases associated with ProjectWise datasources. Manage project creation and access control. Develop and implement new ProjectWise features (e.g., workflows, states). Test and deploy ProjectWise product upgrades. Collaborate with Digital Delivery: Establish methods for onboarding Business Partners to use ProjectWise. Administer Business Partner access and permissions. Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners. Skill Matrix: Skill Windows Desktop OS Windows Server Active Directory Scripting MS Office SCCM Bentley OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise