Adobe Experience Platform (AEP) Specialist

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? We are seeking a highly skilled Adobe Experience Platform (AEP) Specialist with strong expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP). The ideal candidate will be hands-on with AJO, have a deep understanding of audience segmentation and profile building within AEP, and possess experience in customer journey orchestration. Familiarity with Customer Journey Analytics (CJA) is a strong plus. This role requires close collaboration with marketing, analytics, and technology teams to deliver personalized, data-driven customer experiences. Adobe Experience Platform Specialist New York City Essential Functions • Participate in end-to-end solutions (Requirement gathering, planning, solutioning, development execution and documentation) for CRM triggers and CRM journey communications • Perform thorough data analysis to assess feasibility of building expected solution and outline limitations/call-outs • Work with strategy, product and vendors to understand business challenges and ensure technical feasibility • Identify upstream and downstream impacts and work with internal business teams, tech partners and external vendors to support new features and functionality • Translate high-level business requirements into actionable and achievable products • Clearly document requirements (business and technical) • Participate in solutioning and operations support • Build robust data flows, data models, and schemas for real-time/batch processing and segmentation • Define and evolve technical roadmaps aligned with business and IT objectives, including UAT and documentation of test strategies • Present status, milestones and issues to management and to other stakeholders related to assigned projects • Vendor management and ensure scalable and operationally efficient integrations are in place • In addition, help analyse and solve day-to-day challenges with journey operations including (but not limited to): • Audience building • Research data and systems issues • Resolve and/or prioritize issue resolution • Proactively identify data quality problems and support solution identification • Proactively identify opportunities to optimize journey build and operations • Establish and coordinate user acceptance testing and plan • Prioritize Vendor roadmaps, vision, strategy and delivery • Excellent communication and collaboration skills Qualifications and Competencies • We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply • 5 - 7 years as a Software Developer with expertise in the Adobe Tech stack (AEP, AEM, AJO, CJA, Target) • 4 plus years of experience in Software Development / System Analysis experience Strong SQL and Analytical skills (any programing languages, ETL, Data import/export, Data Analysis, File processing, FTP process, Automation) • Knowledge of Data models, Data Modeling (Relational and Dimensional), Data Profiling and working with large data warehouse environment. • Ability to process and analyze complex data sets in Oracle/DB2 databases and interpret them to make business decisions • Ability to create / update HTML, Javascript, etc • Possess an analytical mindset and demonstrable critical thinking skills. • Adobe Analytics knowledge • Self-starter with ability to manage multiple tasks concurrently in an efficient and effective manner with minimal supervision • Strong communication skills and ability to communicate effectively with Senior Management, Architects, Data Modelers, Data Visualization experts, and Developers • Comfortable working independently to achieve successful results with minimal guidance • Strong prioritization and organizational skills. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: https://www.zensar.com/careers/who-we-are Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy! If you’re having trouble applying, drop a line to careers@zensar.com.