Agentforce Developer

Agentforce Developer Location: London (Remote) Contract Type: 6 Months Clearance: SC Clearance Salary: 600-670 (Inside IR35) About the Role We are looking for a highly skilled Agentforce Tester to join our growing team. In this role, you will ensure the quality, reliability, and performance of AI Agents built on the Agentforce platform. You will test conversational flows, validate agent behaviour, identify defects, and play a key role in shaping the performance and safety of next generation AI systems. This position will see you working closely with developers, product owners, and business stakeholders to enhance agent accuracy and customer satisfaction. Key Responsibilities Testing & Quality Assurance • Design, execute, and document detailed test plans and test cases for AI agents. • Perform manual and automated testing across conversational flows, integrations, APIs, and user journeys. • Validate agent accuracy, intent recognition, response quality, and adherence to safety and business rules. • Conduct regression testing following updates or retraining cycles. • Test agents across multiple channels (web, mobile, CRM, chat widgets). Defect Identification & Resolution • Log defects with clear reproduction steps and diagnostic detail. • Collaborate closely with engineering teams to troubleshoot and validate fixes. • Identify edge cases, requirement gaps, and possible failure points. Data & Performance Analysis • Analyse conversation logs to detect issues, misclassifications, and optimisation opportunities. • Monitor key performance metrics including accuracy, latency, handoff rates, and customer satisfaction. • Provide insights to improve training data, prompts, and configuration. Compliance & Safety • Ensure agents follow security, data handling, and responsible AI standards. • Validate that responses avoid prohibited content and satisfy safety guardrails. • Support audits and maintain documentation for testing coverage and release readiness. Collaboration & Continuous Improvement • Work alongside Product, Engineering, and SMEs to align testing with requirements. • Contribute to testing frameworks, automation tooling, and best practices. • Participate in agile ceremonies and cross functional working groups. Required Skills & Experience • Proven experience in software testing, QA, or conversational AI testing. • Strong knowledge of testing methodologies (functional, regression, exploratory, UAT). • Understanding of AI/ML concepts or LLM based systems (preferred). • Familiarity with JSON, APIs, and test automation frameworks. • Exceptional analytical skills with strong attention to detail. • Excellent communication skills and ability to work in Agile environments. Desired Qualifications • Experience with Salesforce Agentforce, Einstein, or similar AI agent platforms. • Knowledge of prompt engineering, NLP, or training data quality. • Experience working within secure or regulated environments.