Agentic Commerce Protocol Engineer

Customer Solutions Engineer (Level 5) Sunnyvale, CA (Fully On-Site) 12-Month Contract About the Role We are seeking a highly technical Customer Solutions Engineer to support Agentic Commerce integrations powered by Universal Commerce Protocol (UCP). This is an engineering-focused role — not a TAM or support liaison position — centered on enabling complex partner integrations and shaping a rapidly evolving product space. The ideal candidate combines strong API expertise, system design depth, and hands-on debugging skills with the ability to collaborate cross-functionally to drive scalable solutions. Key Responsibilities Partner Integration & Architecture • Lead high-touch technical integrations for large and complex partners (e.g., Wayfair, Etsy) • Conduct virtual architecture workshops to ensure UCP aligns with partner system design • Guide developers through UCP.dev specifications and validate integrations within Clients’ Merchant Center Technical Debugging & Engineering • Debug REST API and JSON errors using internal logs and troubleshooting tools • Identify, escalate, and help resolve integration-related bugs with internal Engineering teams • Maintain a balanced focus on coding (approx. 50%) and deep technical troubleshooting (approx. 50%) • Support JavaScript-based implementations and JSON configuration management Product Advocacy & Cross-Functional Execution • Partner with Product and Engineering to advocate for feature improvements and drive bug resolution • Translate partner feedback into structured product insights • Support scalable integration models across enterprise, mid-market, and SMB clients Project Management & Documentation • Lead implementation reviews and manage complex integration rollouts • Create and maintain internal and external documentation for partner workflows and best practices • Track milestones, risks, and technical dependencies across workstreams Data & Optimization • Analyze integration performance metrics to identify improvement opportunities • Build dashboards or structured reporting views as needed to support decision-making Required Qualifications Technical Expertise • Strong proficiency in REST APIs, API integrations, and JSON debugging • Hands-on coding experience (JavaScript preferred) with ability to review logs and manage structured data • Deep understanding of system design and architecture patterns • Familiarity with Merchant Center • Experience with LLM agents, A2A (Agent-to-Agent) protocols, and MCP (Model Context Protocol) Professional Experience • 4–5+ years of relevant experience for Level 5 (open to up to 10–12 years for senior candidates) • Experience working with complex eCommerce, transaction, or payment systems preferred Core Competencies • Strong technical problem-solving and debugging mindset • Proactive self-starter with ownership mentality • Cross-functional collaboration and project management skills • Ability to engage with stakeholders across engineering, product, and business teams • Strong business acumen and ability to translate technical complexity into scalable solutions Important Notes • This role requires an Engineer with strong technical depth — Technical Account Managers (TAMs) are not a fit. • Candidates with deep Agentic AI/LLM integration experience will be strongly considered, even without extensive retail background. • The role supports partners across the full spectrum — enterprise to SMB — requiring architectural adaptability and solution scalability. Thanks, Nandit