AI Customer Solutions

About Signals We’re a Provo-based, fast-growing Utah tech company building AI Cloud Employees™ that help teams move faster. Our platform runs on the Signals Data Engine trained on more than a billion conversations in order to deliver agents that learn quickly, adapt in real time, and drive measurable outcomes. We are hiring now to support new customer growth. If you want meaningful product ownership at the intersection of AI, automation, and customer engagement, this role is for you. Interviews are underway, so apply early. On-site only: This position is not remote. You must be able to work from our Provo, Utah office during normal business hours (Monday–Friday). Occasional evenings or weekends may be needed for critical launches and go-lives. What you’ll do • Strategic Implementation: Own the post-sale relationship for our most critical accounts, translating their complex business needs into configured AI workflows within the Signals platform. • AI Optimization: continuously monitor and fine-tune AI agent performance. You will be the expert capability partner who ensures the "Cloud Employees" are delivering ROI for the client. • Executive Advisory: Act as a trusted advisor to client stakeholders (VP/C-Suite level), guiding them on change management and how to best leverage automation in their workforce. • Feedback Loop: Serve as the primary bridge between the customer and our Product/Engineering teams. You will articulate technical gaps and feature requests based on real-world usage. • Retention & Expansion: Proactively identify risks in account health and drive adoption strategies that lead to contract renewals and expansion. • Crisis Management: leveraged your experience to de-escalate critical issues and manage high-stakes troubleshooting with a calm, solution-oriented demeanor. Who you are • Seasoned Professional: 10+ years of experience in Customer Success, Technical Account Management, or Solutions Consulting, ideally in B2B SaaS or complex tech. • Technically Fluent: You may not be a developer, but you are deeply comfortable with data, complex software configurations, and understanding how AI/LLMs function. You can speak "engineer" and "executive" fluently. • Relationship Builder: You have a decade of evidence showing you can build trust, navigate organizational politics, and manage expectations with demanding stakeholders. • Problem Solver: You don't just escalate tickets; you investigate root causes. You are comfortable getting into the weeds of the product to fix a customer's issue immediately. • Mentor Mindset: As a senior contributor, you set the tone for quality and professionalism, naturally mentoring junior team members by example. Your first 60 days (you’ll be trained, so come curious): • Master the Tech: Achieve "expert status" on the Signals Data Engine. You should be able to demo the product and configure a complex workflow without assistance. • Audit Key Accounts: Review the health of assigned high-value customers. Identify utilization gaps and present a plan to Leadership on how to increase their ROI. • Deploy & Optimize: Lead a customer "go-live" or a major optimization project, ensuring the AI agent is performing within set guardrails and meeting accuracy targets. • Establish Trust: Build a rapport with the leads and the CEO, demonstrating that you can handle sensitive client communications autonomously. Nice-to-have (not Required) • Experience specifically with AI, Chatbot, or Automation implementations. • Background in implementation engineering or sales engineering. • Proficiency in SQL or data visualization tools to build internal reports on customer health. • Experience working in a startup environment where processes are being built from scratch. Why join • High Impact: You will manage the relationships that fuel our revenue. • Cutting Edge: Move beyond standard SaaS CS; work directly with the AI technology defining the future of work. • Seniority & Respect: A role designed for an experienced operator who wants to focus on execution and strategy rather than people management. • Stability & Growth: Join a fast-growing team that values deep industry experience. Benefits • Start building your PTO hours on day 1 • Get access to a competitive health benefits package • Paid holidays and more