Analyst, Enterprise Agentic Search

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Overview As a part of the Enterprise Digital Center of Excellence (CoE), you will support the development of world-class digital products, capabilities, and marketing programs that serve our global markets and help drive business growth. As the Analyst of Enterprise Agentic Search, you will play a key role in supporting the operationalization and advancement of American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Manager of Enterprise Agentic Search, you will help execute and scale initiatives that enhance discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems. This role is ideal for someone who is highly analytical, execution-focused, and eager to work at the intersection of AI, search, and digital experience. Key Responsibilities • Support the Manager in executing the enterprise Search strategy across marketing and servicing ecosystems. • Assist in translating enterprise-level priorities into actionable tasks, deliverables, and supporting materials for global teams. • Coordinate and track progress across multiple workstreams, ensuring timelines and deliverables are met. • Contribute to day-to-day execution of initiatives, maintaining alignment with enterprise Search goals. • Support program governance through documentation, tracking tools, and status reporting. • Help maintain timelines, workflows, and communication across cross-functional teams. • Assist in managing dependencies, risks, and stakeholder updates to support successful delivery. • Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to support execution of Search initiatives. • Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines, and synthesize key takeaways. • Help drive adoption of best practices through documentation, training materials, and knowledge-sharing efforts. • Assist in evaluating and supporting the use of search enablement platforms, insights tools, and experimentation frameworks. Qualifications • 1–3+ years of experience in SEO, analytics, digital marketing, product support, or related domains. • Strong analytical and problem-solving skills • Familiarity with digital marketing and search ecosystems (SEO/SEM/AEO/GEO) • Exposure to modern search transformation—including AI-driven search, conversational agents, or generative AI. • Experience working in cross-functional environments with marketing, product, analytics, or technology teams. • Strong organizational and coordination skills with attention to detail. • Effective communication and presentation skills. • Comfort working in fast-paced, evolving environments. • Curiosity and interest in the intersection of AI, search, and customer experience. Why This Role Matters The Analyst, Enterprise Agentic Search, plays an important role in enabling the execution of American Express’s next-generation Search strategy. By supporting program delivery, generating insights, and helping scale best practices, this role helps ensure that teams across the organization are equipped to succeed in an AI-first discovery landscape. Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.