Analyst Senior Implementation

Job Role : Analyst Senior Implementation Location : Remote Mode of interview : Video Interview Job Roles/Responsibilities: Job Responsibilities: Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing • Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms • Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements • SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams • Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients • Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live Functional & Domain Knowledge • Excellent financial industry and item processing domain knowledge across banking and payments • Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling • Branch capture and teller capture workflows; sort pattern configuration within banking environments • Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing • Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms Platform & Application Knowledge • ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise • Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support • Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements • CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment • DLM / DLC — distributed capture management; configuration and deposit lifecycle support • DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge Project & Client Management • Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst • Lead Technical Analyst on large, multi-product, cross-functional implementation engagements • Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery • Manage scope, escalations, and client expectations through go-live and stabilisation phases • Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support • Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent) Technical Skills • Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms • Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels • Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements • Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions • Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC) • Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery Soft Skills & Work Requirements • SME-level depth on assigned platforms — mentors junior resources and provides cross-training • Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines • Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders • Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure • Must be available to work US business hours (North America client base) • After-hours and weekend availability required for minimum 2 weeks post go-live per new client Additional Information: Candidate must travel to client site deployment and implementation phases with travel expenses covered by the client.