Analytics & Insights Analyst

Job Title: Data Insights Analyst Location: Newark, NJ (On-site) Employment Type: Contract Pay Range: $68.94–$93.27 per hour Contract Duration: 9 months Role Overview BEPC is seeking a highly skilled Data Insights Analyst to support our client’s Global Customer Service organization in Newark, NJ. This position plays a critical role in improving customer experience and operational performance through advanced analytics, reporting, and data-driven insights. The ideal candidate will leverage deep analytical expertise to evaluate digital engagement, optimize service operations, and support strategic decision-making across the organization. Key Responsibilities • Perform data analysis: Extract, manipulate, and analyze large datasets to identify trends, root causes, and actionable insights. • Develop dashboards and reports: Create impactful visualizations and dashboards using Tableau or AWS QuickSight to communicate metrics to stakeholders. • Support cross-functional initiatives: Partner with Customer Service, Product, and Digital teams throughout project lifecycles—from strategy development to post-implementation evaluation. • Conduct A/B testing: Design and analyze experiments to evaluate optimization strategies and enhance digital experiences. • Serve as a digital analytics expert: Champion best practices in data governance, measurement, and analytics collection. • Integrate and manage analytics tools: Assist with tool configuration, onboarding, and data integration between systems. Qualifications Required: • Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or a related quantitative field. • 5+ years of professional experience in analytics, including at least 1 year in digital analytics. • Strong proficiency in SQL, Python, and Excel for data analysis. • Expertise in Adobe Analytics and visualization tools such as Tableau or AWS QuickSight. • Proven ability to translate data into clear, actionable business insights. • Understanding of data concepts including ETL, data warehousing, and data quality processes. Preferred: • Experience working within Customer Service operations or digital self-service platforms. • Familiarity with A/B testing tools (Adobe Target, Optimizely). • Knowledge of AWS technologies (Redshift, S3, DynamoDB). • Basic proficiency in HTML, JavaScript, and CSS. • Experience mentoring or guiding junior analysts. Contract Details • Duration: 9 months • Location: Newark, NJ (On-site) • Schedule: Monday–Friday, standard business hours • Pay Range: $68.94–$93.27 per hour About BEPC BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries such as technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We foster a collaborative, inclusive environment where employees can thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting both the personal and professional growth of every team member. Apply Now! If you’re passionate about turning data into insights that drive performance and elevate the customer experience, we’d love to hear from you! Submit your up-to-date resume with examples of how you’ve successfully used analytics to make an impact.