Application SME

Job Title Control-M Application SME (Subject Matter Expert) Job Purpose The Control-M Application SME will be responsible for managing and optimising workload automation solutions using BMC Control-M across a global enterprise. This role includes planning and executing upgrades, ensuring operational stability, and providing expert-level support for scheduling and automation processes. Key Responsibilities • Workload Automation Management • Configure, maintain, and optimise Control-M environments (Control-M/EM, Server, Agents) to support business-critical processes. • Job Scheduling & Monitoring • Create, schedule, and monitor batch jobs; troubleshoot failures and ensure SLA compliance. • Upgrade Management • Plan and perform Control-M application upgrades to version 9.0.22 across a global estate, including: • Testing: Validate upgrade packages and conduct regression testing. • Change Implementation: Coordinate with global teams to implement changes following organisational change management processes. • Post-Upgrade Support: Provide technical assistance and resolve issues post-upgrade. • Incident & Problem Resolution • Handle agent-level issues, restarts, housekeeping, and job failures promptly. • Integration & Migration • Support migration of jobs from legacy platforms to Control-M; integrate with enterprise applications (SAP, Oracle, etc.). • Compliance & Audit • Ensure adherence to security, audit, and compliance standards. • Documentation & Training • Prepare SOPs, user guides, and deliver training sessions for operations teams. Required Skills & Qualifications • Strong expertise in BMC Control-M Workload Automation (including EM, Server, Agents). • Hands-on experience with job scheduling, monitoring, and troubleshooting. • Proven experience in Control-M upgrades and migrations in large-scale, multi-region environments. • Familiarity with ITIL processes and change management. • Excellent analytical and problem-solving skills. Preferred Skills • Exposure to Managed File Transfer, Batch Impact Manager, and Self-Service features. • Knowledge of scripting for automation (Shell, Python, etc.). • Understanding of cloud-based workload automation. Experience • Minimum 8 years in workload automation or batch job scheduling. • Prior experience as Control-M SME in global environments.