Application Support Analyst

Location: Billericay Salary: Competitive Contract Type: Fixed term - 6 months Working Hours: 40 hours per week, Monday-Friday \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Support critical systems. Solve complex problems. Drive application performance.You take pride in solving complex application issues, working with data, and ensuring systems perform at their best. You enjoy being the link between technical teams and the business, taking ownership of problems, and delivering reliable, high-quality IT services. We’re looking for an Application Support Analyst to join our IT team. This is a hands-on role where you’ll support, maintain, and improve bespoke applications that underpin critical business processes, ensuring they remain stable, secure, and aligned to operational needs. What You’ll Do In this role, you’ll play a key part in supporting business-critical applications and maintaining service continuity across the organisation. • Provide 2nd line support for internally developed (bespoke) business applications • Act as a subject matter expert (SME) for assigned systems • Investigate, diagnose, and resolve application issues, including data-related incidents • Take ownership of incidents and problems through to resolution, working with developers, infrastructure teams, and vendors • Ensure applications meet agreed availability, performance, and support SLAs • Proactively identify recurring issues and contribute to root cause analysis and permanent fixes • Write and maintain SQL scripts for data investigation, validation, fixing data issues, and supporting ad-hoc and operational reporting • Analyse complex datasets to support incident resolution and business queries • Work with developers to validate database changes and releases • Support user acceptance testing (UAT), release validation, and post-deployment checks • Support ITSM processes including incident, problem, change, and release management • What you’ll get A hands-on role supporting business-critical applications • The opportunity to develop SQL, data analysis, and application support expertise • Exposure to bespoke systems and complex data environments • A collaborative IT environment working with developers, stakeholders, and support teams • Opportunities to contribute to service improvement and system optimisation • Competitive package including wellbeing support, pension, and additional benefits What we’re looking for: • Proven experience in an Application Analyst, Application Support, or Systems Analyst role • Strong SQL scripting skills • Experience supporting bespoke or internally developed applications • Strong analytical and problem-solving skills, particularly around data issues • Experience working within an ITSM or service-led environment • Ability to communicate effectively with both technical and non-technical stakeholders Desirable: • Experience working with developers on application releases and fixes • Understanding of application architecture, integrations, and data flows • Experience with reporting tools such as Power BI, SSRS, or similar • Exposure to automation, scripting, or low-code platforms • Experience supporting business-critical or operational systems Additional requirements Willingness to provide out-of-hours support and escalation where required Ability to attend onsite in Billericay a minimum of four days per week Be part of a team where your work ensures critical systems remain reliable, efficient, and fit for purpose. Why Join Us Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities. Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base. Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued. Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including: 23 days holiday, Increasing with length of service + bank holidays Robust pension scheme Medigold employee support, Free Flu Jabs, Online private GP Service Free or subsidised national gym memberships Employee Recognition Scheme Ground Control Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland. We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK. If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team. #INDHP Equal Opportunities Statement At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives. We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation. We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.