Assessment Operations Coordinator

Advert Assessment Project Coordinator £30,000 - £35,000 + benefits 12 months fixed term contract Full time (35 hours per week) Wimbledon (flexible and hybrid working) We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.   We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme. The role As the Project Coordinator, you’ll be part of our assessment team and you will support the delivery of assessment programmes for organisations and individual people professionals. What you’ll be doing Supporting the Assessment Manager with assessor coordination to ensure that Assessors are allocated, briefed and contracted for assessment projects. Organising assessor feedback for group cohorts, coordinating activities to support assessor recruitment and development (e.g. training sessions, webinar discussions). Coordinating internal quality assurance (IQA) activity across assessments with both internal and external Assessors. Preparing agendas and minutes for quarterly IQA meetings and bi-annual standardisation events. Taking responsibility for the secure and accurate project management of membership assessments. This includes project launches, working with external clients to agree project deadlines, contract preparation, client briefings, providing feedback to individual participants, and supporting the interpretation of results and outcomes. Being the first point of contact for clients, taking ownership of enquiries, responding with relevant information and escalating where appropriate, ensuring high quality customer service is delivered and a customer orientated culture is maintained. Working with colleagues in Customer Services and Assessment Admin to support candidates throughout their assessment, providing advice and guidance where necessary. Managing candidate data and assessment documentation ensuring accuracy and compliance with data regulations. Analysing customer feedback, reporting on key findings and trends. Representing the CIPD with clients, at promotional events and conferences. Working with colleagues across the CIPD to promote assessment products and drive membership growth. What you’ll need to be successful Experience in a similar role with exceptional administrative skills and the ability to coordinate multiple projects simultaneously Tech savvy, open to harnessing AI and tech innovations to make process improvements Process driven and enthusiastic about making operational processes effective and efficient Good Microsoft Office skills (Excel and PowerPoint) and experience using data visualisation tools such as PowerBI Experience manipulating and analysing large-volume of data, drawing conclusions and relating the information to relevant stakeholders Confident communications skills and ability to deal with stakeholders at all levels Excellent interpersonal skills with experience of working with a range of stakeholders and customers Highly responsive and proactive, with the drive to take ownership of tasks from start to finish Able and willing to operate flexibly, and switch priorities as required Excellent attention to details Logical, detailed and organised approach to work with good time management. If this role describes you and your career aspirations, click APPLY. Please note, the application deadline is on Monday 20 October. We might need to close or extend this position depending on application numbers so please submit your application as soon as possible.     CIPD: valuing everyone as an individual. The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.     We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.