Assistant Manager, Workers Compensation

Schedule: Monday–Friday, standard business hours Location: Remote Compensation: $35.00/hour Employment Type: Temporary Contract Position Overview The Assistant Manager, Workers Compensation supports senior leadership in the execution, measurement, and continuous improvement of the organization’s Workers Compensation and Return-to-Work (RTW) programs. This role focuses on performance analytics, vendor oversight, litigation management, and cross-functional collaboration to drive optimal claim outcomes, cost containment, and regulatory compliance. The position serves as a key analytical and operational partner to Risk Management, EHS, HR, Safety, and Legal teams. Key Responsibilities • Program Performance & Analytics. • Assist in the development, tracking, and measurement of annual objectives and key results (OKRs), quarterly targets, and key performance indicators (KPIs) aligned to Workers Compensation initiatives. • Track, analyze, and report on leading and lagging performance metrics; identify trends, gaps, and opportunities for improvement. • Prepare dashboards, reports, and presentations using data visualization tools to communicate insights to leadership. • Analyze industry benchmarks and comparative data to assess program effectiveness and competitive performance. • Vendor & Financial Oversight. • Evaluate monthly, quarterly, and annual performance of Workers Compensation vendors using cost-benefit, feasibility, and trending analyses. • Translate analytical findings into actionable recommendations for operational and financial improvements. • Support leadership in vendor sourcing initiatives and ongoing vendor performance management. • Return-to-Work (RTW) & Process Improvement. • Oversee and analyze RTW performance against Workers Compensation strategy and ODG best practice guidelines. • Partner with cross-functional stakeholders to identify program gaps and develop initiatives to increase transitional duty utilization. • Lead process flow design and analysis for the integrated RTW program. • Support the refinement and standardization of RTW and Workers Compensation standard operating procedures (SOPs). • Litigation Management & Claims Support. • Manage the litigation platform, including evaluation of defense counsel performance, defense costs, rate structures, and financial impact. • Assist in litigation reviews and recommend strategies for early or optimal claim resolution. • Identify and analyze litigation conversion triggers; implement mitigation strategies and measure effectiveness. • Support leadership by evaluating complex claims and recommending resolution and mitigation strategies. • Serve as the primary advocate for Operations and employees on escalated Workers Compensation matters. • Training, Compliance & Quality Assurance. • Manage day-to-day Workers Compensation training and communication platforms. • Collaborate with internal and external partners to develop and maintain a continuous training program. • Work with Risk Management to design and manage an external quality assurance program focused on best practices and compliance. • Prepare and deliver quarterly presentations to leadership on QA findings, trends, and improvement recommendations. • Recommend updates to Workers Compensation workflows, SOPs, knowledge articles, and Risk Management website content. • Strategic & Cross-Functional Collaboration. • Collaborate with Risk Management, HR, Safety, Legal, and other stakeholders to resolve mid-level to complex claims issues. • Support leadership with business case development for projects and key initiatives. • Conduct ongoing research to remain current on industry best practices and emerging trends in Workers Compensation. Qualifications Minimum Requirements • Bachelor’s Degree in Business, Accounting, Finance, Risk Management, or a related field. • 5+ years of progressive experience in a finance or analytical role within a casualty brokerage firm, third-party claims administrator, or corporate risk management department. • 1+ year of leadership or supervisory experience. • Strong analytical, critical thinking, and problem-solving skills. • Excellent written and verbal communication skills with the ability to present insights to leadership. Preferred Qualifications • Experience drafting formal reports, developing presentations, and managing cross-functional projects. • Proficiency in Microsoft Excel, Word, and PowerPoint. • Experience with business intelligence tools such as Power BI or Tableau. • Querying and reporting experience with Risk Management Information Systems (RMIS). • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Category Code: JN007, JN024, JN014