Atlassian Developer (Jira)

Position: Atlassian Developer (Jira) Location: Bellevue, WA 98006 Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $53.00-57.00/Hourly Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services Job Description • The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling client users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration. • This role also requires knowledge on ROVO AI (Atlassian’s AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations. • The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model. Key Responsibilities Atlassian Cloud Support • Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud. • Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces. • Handle user provisioning and access management via Entra ID/SSO. • Provide operational support for day-to-day activities, tickets, and escalations. • Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB. • Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects. Automation, Integrations & Scripting • Design and build automation rules ((A4J) in Jira, JSM & Confluence. • Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy). • Support ROVO integrations with third-party systems using ROVO connectors. • Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing. • Document knowledge articles, playbooks, and SOPs in Confluence for operational teams. Required Skills • Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin. • ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J • Nice to have Proficiency in Python, Bash, Groovy (Script runner optional). • REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints. • DevOps Tools: GitLab CI/CD. • Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset. Important note: • Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software. • Willingness to work U.S. business hours to support customers across multiple time zones. • Total team size is 3 On + 8 Off. Out of that 1 On + 8 Off will do the Atlassian tool 24X7 support, remaining 2 On will do the Development Paras, Teju, Jaheer TekWissen® Group is an equal opportunity employer supporting workforce diversity.