Automation Specialist

Technical Skills Nexthink Expertise • Advanced Remote Action development (PowerShell, script signing, automation chaining). • Nexthink Flow workflow design and system integrations. • NQL query development and dashboard creation. • Deep understanding of Nexthink Data Model and DEX Score drivers. • Experience with Nexthink campaigns, user engagement, and remediation logic. Scripting & Automation • Advanced PowerShell scripting for diagnostics, automation, and custom RAs. • Understanding of REST APIs, authentication models, and integration patterns. Troubleshooting & Observability • Endpoint performance troubleshooting (Windows OS). • Basic networking, device health, and application performance fundamentals. • Ability to correlate signals and identify root causes using telemetry data. Analytics & Reporting • Strong data analysis skills. • Ability to translate telemetry into insights and actionable recommendations. Cloud & Workplace Knowledge • Basic cloud concepts (Azure preferred). • Familiarity with modern device management ecosystems (Intune/M365 is a plus). Soft Skills • Strong communication and documentation skills. • Ability to collaborate effectively across teams. • Willingness to learn and adapt to evolving platforms, AI capabilities, and observability practices. Additional Notes • Role may evolve as Nexthink introduces new capabilities (e.g., AI driven insights, automation enhancements). • Strong focus on improving the employee digital experience and reducing frustrated users. • Top 3 skill sets/technologies required for qualification: 1. Nexthink engineering expertise (RA development, Flow automation, NQL, DEX analysis). 1. Scripting & troubleshooting (advanced PowerShell, REST APIs, endpoint performance/root-cause analysis). 1. Data analysis & cross-team collaboration (turning telemetry into insights, dashboards, and actionable improvements).