AV Technician

Role: AV Technician Location: Onsite at Dublin Duration: 12 month (rolling contract) Rate: €250per day via Umbrella Job Description: • Supporting IT equipment in large corporate environment for top executives in the company • Provide onsite coverage and support at designated locations during core business hours by site. • Dedicated A/V support other deskside responsibilities • Installation of software applications • Troubleshooting and resolving software issues at the level defined • Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc. • Complete proactive repairs as needed, typically categorized by health checks • Complete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures. • Provide smart hands support to groups responsible for the AV Strategy and Network services • Collaborate with onsite monitoring/network team to diagnose and repair network issues with AV equipment • Pre-Meeting support • Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicable • Tracking, monitoring and managing tickets to provide accuracy and adherence to service levels in client ticketing tool • Desktop/laptop tech support (Mac and PC) • Windows 7/10/11 operating systems • Support mobile devices, printers, scanners, wireless, VPN, etc. • IMAC Support - IT equipment Install/Move/Add/Change • Maintain system configurations and documentation • Backup, restoration, and migration of user data • Ability to research and follow appropriate KB articles • Ability to work on-call and other after-hours support needs • May provide Executive support • Various other tasks associated with deskside services • May need to be available to provide support at other client locations as needed • Other duties as assigned Requirements: • Experience supporting AV Conferencing Systems • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware • Experience supporting remote facilities and users • Excellent verbal and written communication skills • High level of professionalism and strong personal interaction skills • Ability to perform in-depth research and troubleshooting for complex technical issues • Ability to prioritize and complete all work tasks with minimal supervision • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds • Ability and willingness to learn new technologies • Deskside / Desktop / End User Computer experience, ideally in a corporate environment Desired Characteristics • A+ Certification • Microsoft Certified Professional (MCP) • ITIL Foundations • Lean Six Sigma Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.