AWS Connect Engineer

• Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field. • 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform. • Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce. • Experience with virtual network design, delivery and troubleshooting in AWS. • Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc. • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), SkillBased Routing, Live Chat • Experience with process flow documentation creation. • Strong interpersonal, verbal, and written communication skills. • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment. • Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar. • Experience with automated testing and quality monitoring tools that interface with Amazon Connect. • Familiarity with Amazon Connect, Salesforce, and Mulesoft, • Strong understanding of version control systems, build and deployment processes, and release automation tools. • Excellent communication and interpersonal skills to effectively collaborate with crossfunctional teams. • Analytical and problem-solving abilities to identify and address release-related challenges. • Familiarity with agile methodologies and project management practices. • Knowledge of DevOps principles and practices. • Participate in overall project implementation utilizing best practices in strategic planning, • Information and logistics management • Manage/mitigate risks and issues and take corrective action • Develop, maintain, and update business and functional requirements • Align the deliverables to the DTE project plan and the desired outcome • Create and maintain project documentation • Excellent analytical and communication skills required to effectively work in the field of applications development and maintenance.