AWS Connect Specialist

Primary Location: Washington, District Of Columbia V-Soft Consulting is currently hiring for a AWS Connect Specialist for our premier client Washington, District Of Columbia. What You’ll Do Job Responsibilities: Key Responsibilities Design and Configuration: • Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements. • Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. • Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles. Metrics And Reporting • Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect. • Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance. • Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor. Outbound Campaigns And Surveys • Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows. • Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts. Integration And Optimization • Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services. • Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center. Interested? Qualified candidates should send their resumes to sgarikapati@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.