BMC Remedy Ticketing Tool Developer

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Here are the job details Job Title: BMC Remedy Developer Location: Can be Remote. Offices in Tampa FL, Charlotte NC or Louisville KY if the person wants to come into an office. Duration: Long Term Preferred Experience BMC Remedy ARSystem v20.02+ development, design, and implementation Helix progressive views – building new interfaces as well as reconstructing legacy UI forms to progressive views Administrative configurations and support including: Full text search, email integration (EWS), user administration Linux (RHEL 7+) Operating system Oracle v19c + database development and support Development languages and frameworks: REST, JSON, Python, Bash, Perl Splunk monitoring and configurations UI/UX Design experience Office Tools: Atlassian suite (Jira, Confluence, etc.) Microsoft Office – Visio, Excel, Word, Outlook Soft Skills: Excellent verbal and written communication skills required Fast paced dynamic custom Remedy environment requires collaboration with other development staff members. Problem solving skills Background Information: The Support Process Automation team is responsible for the architecture, development, and support of a custom implementation of BMC Remedy 20.02 environment running within an RHEL 8 and Oracle based infrastructure. The team is working towards a migration to Helix v25 with infrastructure having been stood up and BMC Helix instantiated. The primary focus of the implementation is to provide Incident Management to frontline support technicians to Spectrum’s Mid-Market and Large Business sector. Our custom application has key integrations with many systems (CRM, Billing, Inventory and telemetry) to provide a customer 360-degree view of physical and logical assets related to any particular Spectrum Business customer. In addition to Incident Management, the development team has constructed many custom modules within the Remedy framework that provide billing and sales support to employees within the company as well as data analytics and custom reporting. Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.