Business Analyst #10756

Job Title: Business Analyst About the Role We’re seeking a highly analytical and client-focused Business Systems Analyst (BSA) to join our dynamic team in a fast-paced environment. You’ll play a critical role in bridging business needs and technical implementation—owning the discovery process, leading workshops, mapping processes, and translating client objectives into functional specifications. Key Responsibilities • Requirements Gathering & Documentation • Lead the discovery process through workshops, interviews, and research to elicit and document business and user requirements. Create comprehensive documentation such as BRDs, user stories, and acceptance criteria. • Solution Design • Business Process Mapping & Gap Analysis • Develop current and future-state process diagrams, perform gap analysis, and identify opportunities to optimize workflows and user journeys. • Stakeholder Engagement • Act as the primary liaison between clients, internal teams, and developers—ensuring alignment and managing expectations throughout the project lifecycle. • Agile Collaboration • Participate in Agile ceremonies including backlog grooming, sprint planning, and daily stand-ups. Support Product Owners and developers to ensure clarity and accuracy of requirements. • Quality Assurance & Delivery Support • Ensure that delivered solutions align with documented requirements, user expectations, and agency standards. Support testing, validation, and user acceptance processes. Key Skills & Qualifications • Proven experience as a Business Systems Analyst, Business Analyst, or Digital Strategist • Strong ability to elicit, document, and translate business needs into technical and user requirements. • Experience with process mapping, gap analysis, and creating functional specs for web or e-commerce solutions. • Solid understanding of Agile methodologies and the SDLC (Software Development Life Cycle). • Exceptional communication and stakeholder management skills, with experience leading client-facing workshops. • Ability to work cross-functionally with design, development, and QA teams. • Detail-oriented with strong analytical and problem-solving skills. • Familiarity with tools like Jira, Confluence, Figma, Miro, or similar is a plus. Preferred Qualifications • Experience in digital marketing, content management systems (CMS), or e-commerce platforms (e.g., Adobe Experience Manager, Shopify, Sitecore, etc.). • Exposure to UX principles or design thinking methodologies. • Understanding of SEO, analytics, or tag management systems is a plus.