Business Analyst

• • This is a 3-month contract with a possible extension in San Antonio, Texas. Talents must be able to be onsite for 3 days, every 2 weeks and have banking/financial service experience. This project is looking for immediate starters. Role Summary: As a Core Banking and Debit Card Business Process Analyst, you will play a critical role in analyzing, designing, and optimizing processes related to core banking systems and debit card transaction processing. You will collaborate with business stakeholders, IT teams, and external vendors to drive process improvements that enhance performance, regulatory compliance, and customer experience. Key Responsibilities: 1. Process Analysis and Improvement (Core Banking & Debit Cards): • Collaborate with internal stakeholders and clients to understand business processes related to debit card issuance, authorization, transaction processing, settlement, and disputes. • Analyze end-to-end workflows across core banking and card systems to identify inefficiencies, pain points, and opportunities for automation or optimization. 1. Requirements Gathering and Technical Documentation: • Translate business needs into clear, detailed process documentation, use cases, BRDs, and functional specifications. • Ensure alignment with technical protocols like ISO 8583, SOAP/REST APIs, and data file formats used in card processing. 1. Stakeholder Collaboration & Vendor Engagement: • Act as a liaison between business users, IT, compliance, operations, and card processor partners • Facilitate cross-functional meetings and decision-making forums to ensure stakeholder alignment. 1. Solution Design and Implementation: • Support solution architecture for enhancements to card systems or banking platforms (e.g., integration of virtual debit cards, contactless support, or mobile wallet provisioning). • Partner with developers and QA teams to support implementation and testing of new card products or processing enhancements. 1. Compliance, Risk, and Continuous Improvement: • Ensure process designs adhere to relevant regulatory frameworks • Monitor process KPIs and system logs to identify bottlenecks or anomalies proactively. • Conduct post-launch reviews and contribute to a culture of continuous improvement. Skills and Attributes for Success: • Strong understanding of core banking systems (e.g., Systematics ideally.). • Direct experience with debit card lifecycle, including transaction authorization, settlement, chargebacks, and fraud controls. • Familiarity with card network protocols (e.g., ISO 8583), third-party processors, and switching/routing strategies. • Excellent interpersonal skills and ability to build rapport with both technical and non-technical stakeholders. • Strong analytical mindset, attention to detail, and problem-solving orientation. • Proficiency with process modeling tools and business documentation (e.g., Visio, Lucidchart, Confluence, Jira). Preferred Qualifications: • 8+ years of experience in core banking or payment processing environments. • Prior experience working with card issuing platforms, dispute management systems, or fraud/risk engines. • Certifications such as CBAP, Lean Six Sigma, PMI-PBA, or PCIP are a plus.