Business Analyst

Our automotive client is seeking a Business Analyst! This role is onsite in Torrance, 40 hours/week for a year with the possibility of being ongoing. This Business Analyst supports customer and dealer experience improvements by enhancing systems, processes, and digital capabilities. Reporting into the Digital Marketing division, this role partners closely with business stakeholders and IT to analyze needs, define requirements, and support the delivery and ongoing stability of enterprise digital applications. The primary platform focus is an ecommerce platform, with an emphasis on dealer enrollment, onboarding support, order management, and related enhancements. WAHT YOU'LL DO: - Support the ongoing enhancement and stability of ecommerce platform, with a focus on dealer-facing capabilities including enrollment, post-onboarding support, and order management - Elicit, analyze, and document business requirements using artifacts such as user stories, acceptance criteria, process flows, and use cases - Participate in Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and retrospectives - Collaborate with product owners, developers, QA, and business stakeholders throughout design, build, and release activities -Support production operations including incident analysis, defect triage, and coordination of resolution activities - Identify opportunities to improve processes, system functionality, and user experience based on feedback, data, and observed trends - Lead or support user acceptance testing (UAT), regression testing, and release validation activities - Create and maintain reports and dashboards to support operational needs and decision-making - Support change management activities including business communications, user documentation, and dealer training materials - Serve as a point of contact for questions and issues from business partners, internal teams, and dealers - Clearly communicate requirements, impacts, and status updates to both technical and non-technical audiences WHAT YOU'LL NEED: - Bachelor's degree in Business, Information Systems, Computer Science, or a related field; or equivalent professional experience with relevant training - 3+ years of experience as a Business Analyst, Product Analyst, or similar role supporting digital applications - Experience working in Agile or iterative delivery environments - Experience supporting production systems, including incident management and post-release support - Familiarity with ecommerce, dealer-facing, or customer-facing platforms (preferred) - Working knowledge of tools such as JIRA, Confluence, or similar backlog and requirements management systems - Strong analytical and problem-solving skills with close attention to detail - Ability to translate complex business needs into clear, actionable requirements - Strong organizational skills with the ability to manage multiple priorities simultaneously - Adaptable, with the ability to learn new systems, platforms, and business domains over time - Experience in automotive, retail, or dealer-based business models is a plus In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Benefits Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Email Your Resume In Word To bcarter@creativecircle.com Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : WC3-1988030 -- in the email subject line for your application to be considered. Billy Carter - Recruiter, National Delivery For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role. This job was first posted by Creative Circle on 05/27/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle. Copyright © 2026 Everforth, Inc. All rights reserved.