Business Analyst

Join our team and help build counter‑fraud SaaS applications! We’re looking for an ambitious, results‑driven Business Analyst to be the link between public sector stakeholders and our product, development and delivery teams - ensuring our solutions deliver maximum public value while meeting functional, regulatory and security requirements. This role is a 12 month fixed-term contract subject to external funding. Why Synectics? • Purpose & impact: Work that directly reduces fraud and improves public outcomes. • Growth: Structured learning and CPD support; opportunities to broaden your product and public sector expertise. • Comprehensive benefits to support your life inside and outside work What you’ll do • Stakeholder relationship management – Build and maintain trusted relationships with internal teams and external clients/partners, turning insight into action. • Requirements discovery & documentation – Plan and run workshops, focus groups, surveys and interviews; capture, refine and prioritise requirements; produce clear artefacts (user stories, acceptance criteria). • Analysis & product definition – Perform gap analysis; translate complex fraud scenarios into innovative, web‑based product solutions and incremental deliverables. • PoC & pilot support – Help scope, run and track proofs of concept/pilots; report outcomes, lessons learned and recommendations. • Reporting & insight – Deliver accurate, timely reports on product performance, stakeholder feedback and pilot results to inform strategic decisions. • Product advocacy – Clearly articulate product aims, objectives and value to diverse audiences. • Planning & delivery – Prioritise effectively, stay outcome‑oriented, and collaborate across product, engineering and delivery. What you’ll bring: • Product management experience: ≥1 year post‑graduate managing products or features in a commercial setting. • Project Management Basics: Experience supporting Proofs of Concept (PoCs) and pilot projects, including tracking progress, outcomes and lessons learned. • You’ll be comfortable engaging and presenting to stakeholders at all levels. • Analysis & documentation: Strong gap analysis; high‑quality product documentation (user stories, acceptance criteria). • SaaS/software BA background: Proven experience as a Business Analyst in software development/SaaS. • Data protection expertise: Experience conducting or contributing to DPIAs; strong understanding of GDPR/UK GDPR principles. Nice to have (Desired) • Experience using JIRA. • Familiarity with public sector procurement frameworks. • Evidence of CPD such as BCS Business Analysis, PRINCE2, ITIL.