Business Analyst - Business Analyst IT L3 (WMS and TMS)

Business Analyst IT L3 (WMS and TMS) Location: Torrance, CA (Hybrid of 4 days/week onsite and 1 day/week remote) Contract Duration: 12 months with a possibility of an extension We are looking for a WMS Business Analyst to provide Warehouse Management System (WMS) and Transportation Management System (TMS) applications, production support and project support. This BA will serve as a Transportation & Warehouse Systems Subject Matter Expert (SME), supporting enterprise level logistics, transportation, and warehouse applications. The typical work effort breakdown will be approximately the following: • Business Analysis & Functional Design: 35–45% • Testing, Implementation & Production Support (TMS & WMS): 35–45% • Architecture, Integration Design & Vendor Coordination: 15–25% Responsibilities will include the following: • Partner with business stakeholders, project managers, vendors, and IT teams to ensure stable operations and successful delivery of new capabilities. • Serve as a primary functional SME for Warehouse Management Systems (WMS) and Transportation Management System (TMS), providing day-to-day operational and application support. • Analyze transportation, warehouse, and logistics business requirements and translate them into functional designs, system configurations, and integration solutions. • Lead or support application enhancements, defect resolution, and initiatives spanning WMS, TMS, and related logistics platforms, ranging from minor configuration changes to large, multi-phase projects. • Perform or coordinate the end-to-end delivery lifecycle, including: • Requirements gathering and business process analysis • Functional and detailed design • System configuration and parameter setup • Testing (unit, integration, system, and user acceptance) • Production deployment, stabilization, and post implementation support. • Provide daily production support for WMS and TMS applications, identifying, troubleshooting, and resolving issues impacting warehouse operations, outbound/inbound transportation, and downstream systems. • Support WMS functional areas, including but not limited to: • Inbound receiving and put away • Inventory management and control • Picking, packing, shipping, and outbound staging • Labor and process related configuration (as applicable) • Coordinate and support integrations between TMS, WMS, mainframe systems, carriers, and third-party logistics providers, ensuring accurate and timely data flow across the supply chain. • Serve as a key contact for shipment visibility and tracking solutions, supporting WMS to TMS event flows and resolving integration or data issues. • Lead analysis of production incidents and operational disruptions, perform root cause analysis and coordinate with internal technical teams and external vendors to drive resolution. • Support Oracle Cloud operations, including: • Creating and managing Service Requests (SRs) with Oracle Support • Reviewing and validating quarterly cloud upgrades for TMS and related integrations • Coordinating regression testing and business readiness activities • Support TMS configuration. • Contribute to solution and integration architecture, ensuring that warehouse and transportation systems are scalable, secure, and aligned with enterprise standards. • Support application security and user access, including role setup, access troubleshooting, and SSO coordination for logistics platforms. • Produce and maintain clear, up to date documentation, including functional designs, integration diagrams, support procedures, and knowledge transfer materials. • Provide regular status updates to project managers and leadership, communicating risks, dependencies, timelines, and remediation plans. Required Skills and Expertise: • 5+ years of experience supporting enterprise Warehouse Management Systems (WMS) and logistics/transportation applications. • Proven experience acting as a WMS and TMS Subject Matter Expert (SME), supporting daily warehouse operations, owning application support, enhancements, and issue resolution. • Strong functional knowledge of WMS processes, including: • Inbound receiving and put away • Inventory management and control • Picking, packing, shipping, and outbound staging • Experience configuring and supporting PkMS parameters, rules, and workflows. • Ability to analyze warehouse operational issues and translate them into system configuration changes or functional fixes. • Experience supporting Oracle Transportation Management Systems (TMS) and logistics integrations. • Knowledge of EDI, APIs, and middleware platforms used in warehouse and transportation integrations. • Understanding end to end warehouse to transport flows, including WMS to TMS handoffs and shipment execution. • Experience supporting system integrations between WMS, TMS, mainframe systems, carriers, and third-party applications. • Experience across the full application lifecycle, including: • Requirements gathering and functional analysis • Creating and maintaining functional documentation, workflows, support runbooks, configuration specs, and operational procedures. • Testing (unit, integration, system, UAT) • Production deployment and post implementation (warranty) support. • Strong production support and troubleshooting skills, including: • Incident resolution • Root cause analysis • Coordination with technical teams and vendors. • Ability to communicate clearly with warehouse operations, business users, technical teams, and leadership. • Strong organizational skills and the ability to manage multiple parallel support and project activities. • Experience working in mission critical operational environments with tight SLAs. Desired Skills and Expertise: • Experience with Manhattan WMS PkMS v2003. • Experience supporting Oracle Transportation Management (OTM), including: • Oracle Support Service Requests (SRs) • Quarterly cloud upgrade impact analysis and testing • Experience with shipment visibility platforms (e.g., Project44 or similar). • Experience with voice-directed warehouse solutions (e.g., Vocollect). • Familiarity with warehouse hardware integrations (RF scanners, printers, labelers, voice devices). • Exposure to change and release management tools (e.g., ALM, DevOps, or configuration management platforms such as ALDON). • Experience in supporting application security and access management, including role-based access and SSO concepts. • Background in automotive, manufacturing, distribution, or high-volume logistics environments.