Business Analyst – CPQ / Q2C

Job Description • Work closely with Product Managers to understand and document product requirements. • Support scoping and effort estimation for new product and service initiatives. • Translate cross-functional business requirements into clear, detailed user stories. • Build and standardize processes, templates, and playbooks for Product Management. • Drive alignment and obtain consensus across cross-functional leaders. • Capture strategic and tactical product goals with full traceability to business metrics. • Define and map end-to-end business processes across teams, systems, customers, and suppliers. • Partner with QA to leverage automation and improve quality ahead of UAT. • Define UAT scenarios with Product Managers and business stakeholders. • Lead UAT execution, coordinating testers and development teams. • Document UAT results and ensure timely completion and approval. Required Skills • 5+ years as a Business Analyst, Business Systems Analyst, or Product Owner. • Strong experience in CPQ or Quote-to-Cash process documentation, automation, and digital transformation. • Skilled in modeling business processes using industry-standard tools and methods. • Hands-on experience across the CPQ/Q2C lifecycle. • Strong proficiency in writing user stories and translating business needs into development-ready items. • Ability to bridge business and IT with clear, practical communication. Must-Have Skills • Proficiency in Confluence and JIRA. • Salesforce + Steelbrick CPQ experience strongly preferred. • Strong background in requirements gathering, analysis, modeling, verification, and methodology creation. • Ability to identify process gaps, redundancies, and cross-functional issues. • Excellent written, verbal, and visual communication skills across all levels. • Solid understanding of business strategy, enterprise processes, and enabling technologies. • Collaborative, able to guide teams toward alignment. • Working knowledge of Google Workspace. Good to Have • PMP or Scrum certification. Education • Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience). • 5+ years of relevant professional experience.