Business Analyst

About Codeworks: Codeworks, an LRS Company, has over 25 years of experience serving Fortune 500-1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive. Who We’re Looking For: The UW–Madison School of Medicine and Public Health (SMPH) IT organization is implementing a new enterprise‑level IT Service Management (ITSM) platform and has selected Atlassian Cloud as its enterprise solution. We are seeking a skilled ITSM Business Systems Analyst to support configuration, integration, and optimization efforts for this major initiative. Responsibilities: Configure, customize, and optimize Jira Service Management workflows, SLAs, forms, queues, and automation rules. Support the implementation of an enterprise ITSM platform using Atlassian Cloud across SMPH IT groups. Integrate Atlassian Cloud tools with other IT management and operations systems. Analyze ITSM processes and recommend improvements aligned with ITIL best practices. Collaborate with technical teams, service owners, and stakeholders to gather requirements and translate them into system configurations. Support incident, request, change, and knowledge management process design and rollout. Develop and maintain system documentation, configuration standards, and knowledge articles. Troubleshoot ITSM platform issues and provide guidance on best‑practice tool usage. Assist with user training, adoption efforts, and ongoing enhancement cycles. Contribute to Agile ceremonies and project activities as SMPH implements the new ITSM environment. Qualifications: Experience working in IT Service Management (ITSM) environments, optimizing ITSM tools, and enhancing service delivery. Strong understanding of ITIL frameworks and how they apply to ITSM processes. Experience integrating Atlassian Cloud tools with other IT management systems. Hands‑on experience with Jira Service Management configuration and customization (workflows, SLAs, automation rules, etc.). Codeworks discloses that the anticipated hourly pay range for this position is between $25 and $35. This range is subject to change based on job-related factors, including client requirements where applicable. All full time Codeworks employees are eligible to enroll in the company’s benefits plan. Codeworks, an LRS Company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status. In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.