Business Analyst (Data & Metrics)

OP is looking for an Business Analyst Data & Metrics who will focus on helping operational teams define meaningful metrics that align with strategic goals and maintain org-wide reporting for a gloal social media company. This role involves creating and maintaining comprehensive documentation around data gaps, metrics, and reports. Additionally, they will manage metric and reporting requests by established frameworks, ensuring data quality and conducting thorough testing to support informed decision-making. The Business Analyst will report to the Business Transformation Specialist but will occasionally be coordinated by the Business Operations Lead. Job Responsibilities • Create and maintain documentation of data dictionaries, metrics, and reporting frameworks to facilitate knowledge sharing and onboarding of new team members. • Enhance/create metrics by the standardized framework. • Serve as the central intake and filter for metrics and reporting requests from the operational teams. • Identify data gaps and scope process/tooling solutions. • Scope interactive and informative dashboards to help stakeholders understand complex data insights and make informed decisions. • Translate metrics/reporting requests into comprehensive business requirements for technical teams. • Define and execute User Acceptance Testing (UAT) with operational teams. • Maintain the dashboard framework and review reporting requests for alignment. • Ensure data quality assurance and validation to ensure that the data used for metrics and reporting is accurate and reliable. • Active monitoring of reporting dashboards for issues and root cause analysis to identify potential fixes ahead of escalation to the technical team. Skills • Communication Skills: Excellent verbal and written communication skills to articulate complex data insights to non-technical stakeholders and facilitate knowledge sharing. • Attention to Detail: Strong attention to detail to ensure accuracy and reliability in data analysis and reporting. • Interpersonal Skills: Ability to build and maintain strong relationships with stakeholders, fostering collaboration and trust. • Analytical Thinking: Strong analytical skills to interpret data, identify trends, and provide actionable insights. • Business Acumen: Ability to understand the broader business context and how data and metrics contribute to overall objectives. • Technical Proficiency: Familiarity with data visualization tools (e.g., Tableau), Salesforce reporting, and techniques to scope informative dashboards. • Operational Acumen: Ability to work with SMEs to understand operational nuances and translate them into business requirements for technical teams. • Project Management: Proficiency in managing metrics and reporting requests, ensuring alignment with business objectives. • Problem-Solving Skills: Ability to identify data gaps and scope process/tooling solutions effectively. • Time Management: Strong ability to work independently and manage one’s time efficiently. Education/Experience • Bachelor’s Degree in Business Analytics, Data Science, Information Systems, or a related field. • 5+ years of experience in data analysis or business intelligence. • Experience with data visualization tools (e.g., Tableau) and Salesforce reporting. • Experience in a business environment where data-driven decision-making is emphasized. Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors, including but not limited to location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings, and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields — including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.