Business Analyst, DXP and Customer Data Platforms

Our corporate client is seeking an experienced Business Systems Analyst to support a strategic digital transformation initiative focused on implementing a new Digital Experience Platform (DXP) and Customer Data Platform (CDP). This part-time, (20-30 hrs/week) 12-14 month contract role will serve as the key liaison between business stakeholders, technology teams, implementation partners, and vendors, ensuring seamless integration across the organization's digital ecosystem. The ideal candidate will gather and document business and technical requirements, analyze and optimize business processes, map data and system integrations, and support solution design, testing, deployment, and customer data initiatives. Success in this role requires strong analytical, documentation, communication, and stakeholder management skills, along with the ability to translate business needs into effective technology solutions that improve customer experiences and support organizational goals. Responsibilities - Gather, document, validate, and prioritize business, functional, and technical requirements to support DXP and CDP implementations. - Analyze current business processes and design future-state workflows aligned with organizational objectives. - Translate business needs into user stories, process maps, use cases, and detailed functional specifications. - Develop a deep understanding of the organization's digital technology ecosystem, including DXP, CDP, CRM, CMS, LMS, IAM, and community platforms. - Document system capabilities, integration points, APIs, data dependencies, and business rules across platforms. - Partner with internal teams and external vendors to support solution design, system integration, testing, deployment, and issue resolution. - Support Customer Data Platform implementation by documenting data requirements, integration workflows, and customer identity management processes. - Map customer data across systems to enable unified customer profiles, audience segmentation, personalization, and lifecycle marketing initiatives. - Assist with configuration and validation of customer data, behavioral triggers, audience activation, and connected digital experiences. - Serve as the primary liaison between business stakeholders and technical teams while identifying risks, dependencies, and opportunities for process improvement. In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Benefits Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service. Email Your Resume In Word To Cameron.Little@jobalert.creativecircle.com Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CL9-1991445L330 -- in the email subject line for your application to be considered. Cameron Little - Senior Recruiter For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role. This job was first posted by Creative Circle on 07/08/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle. Copyright © 2026 Everforth, Inc. All rights reserved.