Business Analyst

Technical Business Analyst Location: Fort Worth, TX — 4 days onsite Duration: 12 months Purpose of the Job - The Technical Business Analyst supports the Collections and Remarketing teams, including Active Collections, Recovery, Exceptions, Strategy, and Soft Collections. Responsibilities Collaborate with leadership, business stakeholders, and data stakeholders. Create recurring production and ad hoc reports. Analyze business results to identify and communicate trends, variances, and potential correlations. Perform root cause analysis to identify and eliminate reporting defects. Drive continuous improvement in reporting efficiency, accuracy, and quality. Perform data mart testing and validation. Task Description / Performance Expectations 1. Quality Control 1.1 Review internally produced reports for accuracy and resolve issues as needed. 1.2 Publish reports to stakeholders according to established SLAs and requirements. 1.3 Identify and troubleshoot issues related to report accuracy and data integrity. 1. Scope & Requirements 2.1 Collaborate with stakeholders to determine report requirements, including purpose, scope, and related details. Translate business requirements into technical specifications, including: Dimensions/categories Filters Fields Calculations Metrics Report layout Final deliverables 2.2 Maintain internal processes and documentation, including key information such as department roster history, vendor KPIs, dialer metrics, and other relevant operational data. 1. Customer Support 3.1 Assess customer requests, provide ad hoc reports, and develop recurring reports promptly. Coordinate with stakeholders and the Business Analyst Supervisor to determine priorities. 3.2 Attend project meetings to provide analysis, insights, technical guidance, and other relevant information as required. 1. Business Analysis & Consulting 4.1 Act as a consultant to business partners by providing trend and exception analysis and identifying potential correlations, root causes, and solutions as needed. 4.2 Identify key areas of opportunity through process mapping and data analysis to reduce or eliminate redundant reporting processes and products. 4.3 Reduce the number of manually generated reports through automation using corporate tools such as SAS, Cognos, Power BI, or Tableau. 4.4 Drive continuous improvement by: Increasing the efficiency and runtime performance of standard reports. Improving visualizations where appropriate. Recreating reports in more appropriate reporting tools. Regularly reviewing reports for usability, format, accuracy, and applicability. Identifying opportunities to improve reporting processes and data quality.