Business Analyst III (Contingent)
Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.
Job Summary: In this role, you will serve as a Business Analyst within our high-tech company's Support Engineering Team. You will be the initial point of contact for customer support, managing a significant volume of tickets weekly. Your responsibilities will include analyzing customer issues, creating and maintaining dashboards using Tableau and AWS QuickSight, performing SQL queries to extract data, and collaborating with various teams to enhance customer service processes.
Responsibilities
• First Responder for high severity events
• Act as the first line of defense in customer support, handling approximately 700 tickets a week.
• Analyze customer issues and validate pain points against system records.
• Triage tickets to the appropriate teams for resolution.
• Develop and maintain dashboards using Tableau and AWS QuickSight.
• Perform basic SQL queries to extract and analyze data.
• Utilize data to identify and alleviate customer pain points and check for recurring issues.
• Participate in ad-hoc Chime calls to address urgent customer concerns.
• Collaborate with cross-functional teams to improve customer service processes.
Skills
• Strong interpersonal communication skills.
• Proficiency in Excel, including pivot tables.
• Experience with basic SQL queries.
• Expertise in developing and maintaining automated dashboards.
• Familiarity with Tableau and AWS QuickSight.
• Ability to handle a high volume of tickets and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
Qualifications
Preferred Qualifications:
Previous experience in a customer support or app development role. Knowledge of advanced SQL querying. Experience with other data visualization tools.
This is an exciting opportunity for an experienced Business Analyst who thrives in a fast-paced environment where they can make a significant impact on improving customer experiences through data analysis and collaboration. Join our team dedicated to providing top-notch support solutions!
Location: Bellevue WA
Contract Length: 6 Months
Pay Range: $50 - $55 per hour
AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.
Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.
Job Summary: In this role, you will serve as a Business Analyst within our high-tech company's Support Engineering Team. You will be the initial point of contact for customer support, managing a significant volume of tickets weekly. Your responsibilities will include analyzing customer issues, creating and maintaining dashboards using Tableau and AWS QuickSight, performing SQL queries to extract data, and collaborating with various teams to enhance customer service processes.
Responsibilities
• First Responder for high severity events
• Act as the first line of defense in customer support, handling approximately 700 tickets a week.
• Analyze customer issues and validate pain points against system records.
• Triage tickets to the appropriate teams for resolution.
• Develop and maintain dashboards using Tableau and AWS QuickSight.
• Perform basic SQL queries to extract and analyze data.
• Utilize data to identify and alleviate customer pain points and check for recurring issues.
• Participate in ad-hoc Chime calls to address urgent customer concerns.
• Collaborate with cross-functional teams to improve customer service processes.
Skills
• Strong interpersonal communication skills.
• Proficiency in Excel, including pivot tables.
• Experience with basic SQL queries.
• Expertise in developing and maintaining automated dashboards.
• Familiarity with Tableau and AWS QuickSight.
• Ability to handle a high volume of tickets and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
Qualifications
Preferred Qualifications:
Previous experience in a customer support or app development role. Knowledge of advanced SQL querying. Experience with other data visualization tools.
This is an exciting opportunity for an experienced Business Analyst who thrives in a fast-paced environment where they can make a significant impact on improving customer experiences through data analysis and collaboration. Join our team dedicated to providing top-notch support solutions!
Location: Bellevue WA
Contract Length: 6 Months
Pay Range: $50 - $55 per hour
AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.
