"Business Analyst- IT Operations"

Job Title : Business Analyst/Business Analyst – IT Operations Duration: 6+ months Contract Location: Strongsville, OH 44136/Pittsburgh, PA 15222 Pay Rate: $55/hr. - $60/hr. Hybrid- 3 days in office JOB DESCRIPTION Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions. Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. Determining the optimal analytic approach and supporting development, implementation and enhancements. Conceptualizing, developing and continuously optimizing analytical solution for operations. Roles and Responsibilities: 1. Change Management Oversee the change management process, including evaluating, prioritizing, and approving change requests. Ensure all changes align with organizational policies, standards, and regulatory requirements. Conduct risk and impact assessments for proposed changes to minimize disruptions. Maintain and update the Change Advisory Board (CAB) processes and facilitate CAB meetings. Monitor and report on the success and impact of changes post-implementation. 1. Release Management Plan, schedule, and coordinate software and hardware releases across development, testing, and production environments. Develop and maintain release schedules, ensuring alignment with project timelines and business priorities. Collaborate with development, QA, and operations teams to ensure smooth deployment of releases. Manage release documentation, including release notes, deployment plans, and rollback strategies. Ensure releases comply with governance, security, and quality standards. 1. Process Improvement Continuously evaluate and enhance change and release management processes to improve efficiency and reduce risks. Implement best practices and frameworks such as ITIL for change, release, and configuration management. Drive automation of repetitive tasks in the change and release processes where applicable. 1. Stakeholder Collaboration Act as a liaison between technical teams (e.g., developers, engineers, and IT operations) and business units to ensure clear communication. Work with project managers to align change and release activities with project deliverables. Provide training and guidance to teams on change and release management processes. 1. Risk and Issue Management Identify potential risks associated with changes and releases and develop mitigation strategies. Manage and resolve issues that arise during the change or release process. Maintain a rollback plan to ensure quick recovery in case of failed deployments. 1. Reporting and Metrics Track and report key performance indicators (KPIs) for change and release success, such as success rates, downtime, and adherence to schedules. Provide regular updates to leadership on change and release activities, risks, and outcomes. Experience: 8+ years related experience required. Skills: Qualitative Research Concept Development Performance Metrics Data-Driven Decision Making Strategic Planning Data Integration Market Research Business Intelligence (BI) Analytical Thinking Must Have Technical Skills: Knowledge of software development lifecycle (SDLC) and DevOps practices. Understanding of IT infrastructure, including servers, networks, and databases. Flex Skills/Nice to Have: Lending background Soft Skills: Strong organizational and time-management skills. Excellent communication and stakeholder management abilities. Analytical mindset with a focus on problem-solving and risk mitigation. Ability to work under pressure and manage multiple priorities. Education: Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience). Certifications (optional): ITIL Foundation or higher. Project Management Professional (PMP) or Agile certifications (e.g., Scrum Master). DevOps or related certifications. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Type: Contract Pay: $55.00 - $60.00 per hour Expected hours: 40 per week Work Location: In person