Business Analyst

ServiceNow Contract Business Analyst – SAM Specialist Our client, is a boutique-sized ServiceNow Partner who specialises in ITOM and complex ServiceNow integrations – two of the most integral and transferable skillsets in the ServiceNow ecosystem. We’re looking for an experienced ServiceNow Business Analyst with strong SAM expertise to join the team on a contract basis. You’ll play a key role in shaping SAM solutions for clients while collaborating with one of the most technically capable ServiceNow teams in the industry. Key Responsibilities: • Requirements Gathering: Engage with stakeholders to understand business needs and translate them into SAM-specific user stories and acceptance criteria. • Solution Shaping: Work with developers and architects to design scalable SAM processes within the ServiceNow platform. • Process Analysis: Review existing asset management workflows, identify optimisation opportunities, and align solutions with licensing compliance and governance standards. • Collaboration: Partner with the ITOM and Integration teams to ensure seamless cross-module functionality. • Documentation & Testing: Support UAT, document processes, and ensure smooth transition into production environments. The Right Candidate Will Have: • Hands-on involvement in SAM projects. • Strong understanding of software asset lifecycle. • Experience working in agile environments with cross-functional ServiceNow teams. • Excellent communication skills and the ability to translate complex technical information into business-friendly language. What You’ll Gain You’ll be working closely with senior architects and integration specialists on high-impact SAM and ITOM projects, giving you exposure to some of the most advanced ServiceNow use cases in the market. You’ll gain: • Deep expertise in ServiceNow SAM strategy, design, and delivery. • The opportunity to work within a tight-knit, high-calibre team that values autonomy, innovation, and collaboration. • A contract role offering full remote working. Remote working £450 per day Outside IR35 Immediate Start