Business Analyst

No C2C We are seeking a highly analytical and detail-oriented Business Analyst / Business Process Analyst to join our team. This role will serve as a bridge between business stakeholders and technical teams, ensuring that business needs are accurately captured, analyzed, and translated into effective solutions. The ideal candidate has strong problem-solving skills, experience in process improvement, and the ability to communicate complex ideas clearly to both business and technical audiences. Key Responsibilities: • Elicit, document, and manage business and functional requirements through interviews, workshops, and analysis. • Analyze existing business processes, identify inefficiencies, and recommend improvements to enhance productivity and customer satisfaction. • Translate business requirements into user stories, process flows, and detailed documentation for development teams. • Collaborate with stakeholders across departments to ensure alignment of solutions with business goals and regulatory requirements. • Facilitate meetings, workshops, and working sessions to gather feedback and validate requirements. • Partner with project managers and technical teams to support project planning, prioritization, and implementation. • Conduct impact analysis and assess risks associated with proposed changes. • Support testing activities by developing test scenarios, reviewing test results, and validating solutions against requirements. • Track and measure key performance indicators (KPIs) to monitor process performance and ensure continuous improvement. • Prepare reports, dashboards, and presentations for leadership to communicate insights and recommendations. Qualifications: • Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience). • 3–6 years of experience as a Business Analyst, Business Process Analyst, or similar role. • Strong knowledge of business analysis methodologies (BABOK, Agile, Waterfall, or hybrid). • Experience with process modeling tools (e.g., Visio, Lucidchart, BPMN) and requirement management tools (e.g., JIRA, Confluence). • Excellent analytical, critical thinking, and problem-solving skills. • Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels. • Familiarity with data analysis and reporting tools (e.g., Excel, Power BI, SQL) is a plus. • Knowledge of industry standards, compliance, and governance frameworks is preferred. Key Competencies: • Business process improvement and optimization • Requirements gathering and documentation • Stakeholder engagement and facilitation • Analytical and detail-oriented mindset • Adaptability in fast-paced, changing environments