Business Analyst

Role: ServiceNow Business Analyst Locations: Charlotte, NC & Chandler, AZ Hybrid: 3 Days in the week Contract: 24 Months with possibilities of conversion Job Description: Experience writing user stories, participating in scrum routines, testing. Strong data analytics background, experience managing policy governance; strong collaborator and partnership; attention to detail, strong communication skills, ability to represent complex data in an executive presentation format to enable action. Collaboration in team environment Data Analytics, databases, data related projects partnerships Policy Governance ServiceNow Stakeholder & Cross‑Functional Collaboration Team Leadership & Collaboration User Acceptance Testing (UAT) User Story User Story development and clarification SQL, Microsoft Excel, Tableau, JIRA, Confluence, Visio, ServiceNow, Postman, RESTful APIs, Agile (Scrum), Waterfall, Microsoft Office Suite (Word, Excel, PowerPoint, Access), SharePoint, Busi The role is responsible for the governance of hardware and software products that are approaching or have surpassed end of support (EoS). This includes ensuring that supporting EoS ServiceNow functionality operates as expected; managing enhancements to that functionality; creating and prioritizing user stories; and performing testing and validation. The role leverages ServiceNow Configuration Management Database (CMDB) data and Power BI to identify potential issues and partners with Product Owners and technology teams to ensure remediation plans are in place and progressing as expected. The role actively follows up on at risk items to drive accountability and timely resolution, escalates where remediation progress does not align with policy or risk expectations, and develops clear, concise PowerPoint materials to support executive, risk committee, and governance reporting. Reporting is expected to be accurate, timely, and aligned with leadership expectations. About Mindlance: Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”