Business Analyst

Business Analyst Compensation: $65-$70/hr Long Term Contract Hybrid: 4 Days On-site, 1 Remote Job Summary The Business Analyst supports Product Managers by helping define business needs, gather and document requirements, and analyze digital product performance to accelerate discovery and delivery of new website features. This role works closely with Product Managers, Product Owners, technology teams, operations partners, and other stakeholders to document use cases, evaluate current-state experiences, identify trends and gaps, and provide data-driven insights that inform product decisions and enhancements. The ideal candidate has a foundational understanding of agile development, digital customer experiences, and business process analysis. Major Duties and Responsibilities • Partner with Product Managers, Product Owners, and business stakeholders to gather, analyze, and document business, functional, and reporting requirements for digital product functionality. • Analyze current-state and future-state workflows, use cases, and business processes; identify gaps, root causes, and opportunities to improve efficiency, accuracy, and user experience. • Build and maintain strong working relationships with cross-functional stakeholders; lead meetings to gather information, align on requirements, clarify priorities, and drive shared understanding of business needs, risks, and next steps. • Compile, analyze, interpret, and present data from multiple sources to identify trends, usage patterns, operational issues, customer behavior, and opportunities for product and process improvement. • Monitor and analyze reports, dashboards, KPIs, and ad hoc data to evaluate product performance, customer experience, operational outcomes, and business metrics, and provide insights to support decision-making and continuous improvement. • Use AI-enabled analytical tools, where appropriate, to support large-scale data review, pattern identification, anomaly detection, and summarization of insights. • Contribute analytical support for evaluating enhancements, defects, and production issues, including assessing business impact, trends, and priorities. • Create business documentation including process maps, requirements documents, data definitions, gap analyses, summaries, and implementation support materials. • Perform other duties as requested. Required Qualifications • Ability to quickly identify business problems, trends, gaps, and opportunities. • Ability to handle multiple projects across different cross-functional teams and priorities at once. • Ability to prioritize and organize effectively. • Ability to work independently, as well as in a collaborative and dynamic team environment. Preferred Qualifications • Experience supporting digital products, B2B portals, customer self-service, or telecom / digital communications workflows. • Familiarity with analytics platforms, digital behavior reporting, accessibility requirements, and customer journey analysis. • Experience with Salesforce Data, and reporting and visualization tools such as Tableau, Microstrategy, Adobe Web Analytics, Power BI, Excel, or similar platforms. • Familiarity with AI-enabled productivity or analytics tools used for data exploration, insight generation, summarization, or large-scale information review. • Experience querying and analyzing data using SQL or similar analytical tools. Required Education • Bachelor’s degree in business, analytics, information systems, or related field, or equivalent combination of education and experience. Required Related Work Experience and Number of Years • Business analysis, data analysis, digital product analysis, or related experience — 3+ years. • Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. • EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. • Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. • Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.