Business Analyst - Microsoft Dynamics 365

Job Number: 25-05651 Fuel your future with a high-flying opportunity. Our client is looking for a Business Analyst - Microsoft Dynamics 365 in Orlando, FL. Our client is a global leader in private aviation support services, committed to excellence on the ground and in the air. If you’re ready to grow your career, don’t miss this exciting opportunity. Position Overview: • Seeking a Business Process Analyst with strong expertise in digital platforms and ecommerce to join the team. • This role will focus on analyzing, designing, and optimizing business processes that drive customer engagement, operational efficiency, and revenue growth across our digital ecosystem. Responsibilities: • Analyze and document current business processes related to ecommerce and digital platforms. • Identify gaps, inefficiencies, and opportunities for automation or improvement. • Collaborate with cross-functional teams (IT, Marketing, Operations, Customer Experience) to design scalable solutions. • Define requirements to enhance our digital tools, integrations, and platform enhancements. • Support implementation of ecommerce initiatives, including payment systems, reservation management, and customer journey optimization. • Monitor KPIs and performance metrics to evaluate the effectiveness of digital processes. • Provide training and documentation to stakeholders on new workflows and systems. • Stay updated on industry trends, emerging technologies, and best practices in ecommerce and digital transformation. Qualifications: • Bachelor's degree in Business Administration, Information Systems, or related field (Master's, preferred). • 3-5 years of experience as a Business Process Analyst, preferably in ecommerce or digital platforms. • Strong knowledge of ecommerce ecosystems (CMS, ERP, CRM, payment gateways, logistics integrations). • Proficiency in process modeling tools (Visio, Lucidchart, BPMN). • Experience with data analysis and reporting tools (SQL, Power BI, Tableau). • Excellent communication, stakeholder management, and problem-solving skills. • Ability to work in agile, fast-paced environments. Preferred Skills: • Experience with platforms such Microsoft Dynamics, or similar. • Familiarity with APIs, middleware, and integration frameworks. • Understanding of customer experience design and ecommerce workflows. • Certification in Lean Six Sigma, BPM, or Agile methodologies. Pay Rate: $60.71 - $64.39 / Hour If hired, you will enjoy the following ECLARO Benefits: • 401k Retirement Savings Plan administered by Merrill Lynch • Commuter Check Pretax Commuter Benefits • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: June Binuya junethel.binuya@eclaro.com 212-804-7476 June Binuya | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.