Business Analyst

Public Trust Specialized Skillset Requirements Proficiency in the following qualifications • Knowledge of Warehouse Management and Inventory Management Systems • Familiarity with Agile/Scrum processes and management tools (preferably VersionOne) and IT Service Management Systems (preferably ServiceNow) • Strong facilitation skills to effectively lead discussion across multiple groups • Effective liaison between business and technical teams Strong SQL skills for validating data, building test scenarios, and supporting defect analysis. • Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems. • Experience validating API behavior, request/response structures, and integration rules. • Ability to decompose complex processes into clear business logic, workflows, and testable requirements. • Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers. • Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions. Delivery & Process Skills • Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies. • Hands-on experience with project/work management tools, preferably VersionOne. • Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred). • Ability to manage UAT and CAT testing sessions, including scenario development, user coordination, and tracking defects. • Experience creating process documentation, user guides, SOPs, and support workflows. Cross-Team Facilitation • Strong facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects. • Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication. • Skilled in running working sessions, gathering requirements, conducting impact assessments, and helping teams reach alignment. • Comfortable escalating blockers and driving issues to closure across vendors and internal USPS teams. Soft Skills • Clear and concise communication, including the ability to break down complex topics for non-technical audiences. • Highly organized, with the ability to manage multiple workstreams, priorities, and timelines. • Detail-oriented, especially in documenting requirements, analyzing defects, and validating system behavior. • Proactive problem-solver, able to trace issues across interacting systems and propose logical paths to resolution. • Collaborative and team-oriented, comfortable working with large enterprise teams and cross-functional stakeholders. Expected Deliverables • Support the continuing operation and security of FMIS and MDIMS applications • Work a backlog of high-priority issues • Support test automation • Support remediation of security findings • Support mandatory upgrades • Refine backlog items • Write stories • Create test cases • Participate in sprint ceremonies • Manage UAT and CAT testing sessions • Develop test scenarios • Track defects • Create process documentation, user guides, SOPs, and support workflows • Run working sessions • Gather requirements • Conduct impact assessments • Escalate blockers and drive issues to closure