Business Analyst (Ref: 17409)

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber Job Summary This position is based Nationally Job Description Proud to serve. Proud to keep justice going. Our Business Analysts play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your analytical and problem-solving skills. About Us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. National Services is a directorate within HMCTS Operations, comprised of Criminal Fines, Collection and Enforcement, National Business Centres and Courts & Tribunals Service Centres. As a directorate, we’re a little different than our counterparts who are aligned by their geographic location – National Services Supports services and service users over multiple jurisdictions and regions. Collaboration between our teams along with the support of our colleagues in courts and tribunals enable us to continue to transform HMCTS together. If you are interested in developing a career with a real purpose, please apply. Location The post holder can be based in any National Services office across England and Wales. We offer a flexible working system in many of our offices and frequent travel to other HMCTS sites will be required as part of the working arrangements. In line with the department’s policies, travel, and subsistence and, where appropriate, overnight accommodation will be available. Your role The Business Analyst will play a key role in helping deliver automation and service improvements as part of the Digital Automation Programme. You’ll work closely with Project and Change teams to spot opportunities to improve how services work across National Services and Courts & Tribunals. A big part of the role is looking at performance data, user demand and trends to understand what’s causing problems or delays. This will often focus on high‑volume areas like emails, common queries and differences in how processes are followed. Working alongside the Digital and Technology Services (DTS) Low Code team, you’ll help shape and develop automation solutions such as Power Automate Flows, Power Apps, Robotic Process Automation and webforms. You’ll turn what’s happening on the ground into clear, practical requirements, helping to make sure solutions focus on the biggest pain points, cut down manual work and improve the experience for users. You’ll spend time talking to operational teams to understand their challenges, gather feedback and support testing and rollout of new solutions. You’ll also help track how changes are performing once they’re live and provide insight to support decisions. We’re looking for someone with strong analytical skills, a good eye for detail and confidence working with different data sources. You’ll also need to be comfortable working with a range of people, including operational, digital and project teams, and be able to explain your findings clearly. Your Skills And Experience Root-cause analysis experience to be able to identify the key areas affecting National Services performance in different aspects of service delivery. Knowledge of business processes and performance standards, or willingness to learn to be able to make accurate and effective judgments on where service delivery is under (or over) achieving against expected outcomes. Business analysis experience to be able to extract, collate and examine data and insights effectively to understand what could be driving performance issues or to identify potential improvements from proposed changes. For a full job description, please read the supporting included before applying. Further details New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Ways of working Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to the nature of the role the minimum hours would be 30 hours per week over 4 or 5 days. Non-contractual hybrid working is currently available; arrangements are determined by the business. We may not be able to facilitate requests for a particular work from home/working in the office schedule. For this post, occasional travel to other National Services sites may be required. Fixed Term Appointments (MoJ Staff) Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans/Detached Duty The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process. Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Proud to serve. Proud to keep justice going. Our Business Analysts play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your analytical and problem-solving skills. Your Skills And Experience Root-cause analysis experience to be able to identify the key areas affecting National Services performance in different aspects of service delivery. Knowledge of business processes and performance standards, or willingness to learn to be able to make accurate and effective judgments on where service delivery is under (or over) achieving against expected outcomes. Business analysis experience to be able to extract, collate and examine data and insights effectively to understand what could be driving performance issues or to identify potential improvements from proposed changes. For a full job description, please read the supporting included before applying. Further details New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Ways of working Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Due to the nature of the role the minimum hours would be 30 hours per week over 4 or 5 days. Non-contractual hybrid working is currently available; arrangements are determined by the business. We may not be able to facilitate requests for a particular work from home/working in the office schedule. For this post, occasional travel to other National Services sites may be required. Fixed Term Appointments (MoJ Staff) Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans/Detached Duty The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process. Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Person specification Please Refer To Job Description Behaviours We'll assess you against these behaviours during the selection process: • Seeing the Big Picture • Changing and Improving • Communicating and Influencing • Delivering at Pace Alongside your salary of £29,303, HM Courts and Tribunals Service contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Access to learning and development • A working environment that supports a range of flexible working options to enhance your work life balance • A working culture which encourages inclusion and diversity • A Civil Service pension with an employer contribution of 28.97% • Annual Leave • Public Holidays • Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: • UK nationals • nationals of the Republic of Ireland • nationals of Commonwealth countries who have the right to work in the UK • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : • Name : SSCL Recruitment Enquiries Team • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk • Telephone : 0345 241 5359 Recruitment team • Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://jobs.justice.gov.uk/careers/JobDetail/17409?entityId=17409