Business Analyst (RIM)

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Business Analyst (RIM) in Orlando, FL Role Description We are looking for a Business Analyst with expertise in ServiceNow’s Record Information Management (RIM) capabilities. This role will focus on analyzing, documenting, and optimizing record-level data processes to ensure compliance, accuracy, and efficiency across ServiceNow modules. • Serve as a subject matter expert on ServiceNow RIM, including record lifecycle management, data governance, and compliance requirements. • Gather and document business requirements for record creation, updates, retention, and archival processes. • Analyze existing workflows and perform gap analysis to recommend improvements for record handling and automation. • Collaborate with stakeholders, developers, and system administrators to design and implement RIM solutions. • Create user stories, acceptance criteria, and process documentation to support development and testing. • Ensure proper security and access controls for sensitive records in alignment with organizational policies. • Support UAT, troubleshoot issues, and validate implemented RIM enhancements for accuracy and compliance. • This person will help Implement RIM policies in SNOW to delete old information and save platform space • This person will help parse through policies/needs; meeting with business members to figure out what to keep or can be deleted • This person will need to be detail oriented, helpful in policy/privacy information • Don’t need to know all workflows in SNOW (stories won’t be extremely complex) but understanding what can be deleted in what intervals is the most important Skills & Requirements • Proven experience as a Business Analyst in ServiceNow environments. • Strong understanding of Record Information Management (RIM) principles • Familiarity with compliance standards related to data retention and audit requirements. • Excellent communication, documentation, and stakeholder engagement skills. • Experience with Agile methodologies and tools (e.g., Jira, ServiceNow stories). • Retention experience in SNOW would be excellent but not required. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570. Drug testing may be required; please contact a recruiter for more information. #LI-DNI