Business Analyst

Job Title: Business Analyst – Retail/Pre-Owned Products Location: Metro Atlanta, GA (Hybrid) Pay Rate: $28.85/hr ($60,008 annually, exempt from overtime) Schedule/Shift: Hybrid schedule; Week 1: Monday–Wednesday in office, Week 2: Tuesday–Wednesday in office Position Overview This position supports the Retail Development Pre-Owned Business function with processing warranty products, including Certified Pre-Owned warranties. The role focuses on reviewing and developing standard operating procedures, optimizing reporting and sales analysis, conducting compliance audits, and maintaining effective communication with stakeholders. The analyst will also assist in process improvement initiatives, data visualization, and operational documentation. Primary Responsibilities • Serve as a liaison between the business team and dealer network for warranty product inquiries • Analyze data sets to extract insights, identify trends, and support business decision-making • Process warranty cancellations and create sales analysis reports • Perform compliance audits and prepare related reports • Develop process maps and workflow diagrams for current and proposed processes • Maintain comprehensive operational documentation • Assist in developing and communicating warranty processes and procedures • Support automation of reporting and record-keeping • Recommend improvements for business processes and risk mitigation strategies • Research, address, and respond to system tickets related to warranty products Qualifications Education: • Bachelor’s degree in Business, Economics, Finance, Information Technology, Statistics, or a related field Experience: • 1–3 years in business analysis • Experience analyzing data and creating visualizations using tools such as Tableau, Power BI, or MicroStrategy Skills: • Strong analytical and detail-oriented skills with high accuracy • Proficiency in Excel and business intelligence tools • Excellent written and verbal communication skills • Ability to collaborate across all organizational levels in a team environment • Familiarity with process modeling, workflow documentation, and project management methodologies Competencies: • Experience as a business analyst in a corporate environment • Strong problem-solving and decision-making skills • Ability to turn raw data into actionable insights and visualizations • Knowledge of compliance standards and industry regulations Travel: 0%